PDF encryption with static password stops working

Gateway
1

Hello,

we have a problem using the PDF encryption with static password it just stops working.
After a period of time the password does not work anymore and even after reseting to the same one, it does not work.

Thank you in advance

2

Can you check whether the validity interval setting for the user is set to a different value than 0

https://www.ciphermail.com/documentation/gateway-administration-guide/settings.html#password-validity-interval

3

Initially it was 0. After it exipred we changed it to -1 and it still doesn’t work.
We use the passwords on domains, and even tried readding the domain, but it still didn’t help.
Even another password didn’t work. After it expired once for a domain, we can’t set it again to the same oder another password.

4

Initially it was 0. After it exipred we changed it to -1 and it still doesn’t work.
We use the passwords on domains, and even tried readding the domain, but it still didn’t help.
Even another password didn’t work. After it expired once for a domain, we can’t set it again to the same oder another password.

5

Can you send the relevant MPA log lines?

If you cannot attach them here, you can email it to me (Martijn@ciphermail.com)