Customize Templates not working

General
1

Hello everyone,

I have edited the e-mail templates and translated them into my language, which worked great until yesterday.
I made sure not to change anything in the template except the texts.
But since today I get the messages in English again.
I have now deactivated Inherit under Settings - Templates - Encryption notification email and only added a “TEST” to the first line.

But the result is the original template without any modifications. I don’t know where the text comes from, I have clearly edited and saved it. And in my template there is a -TEST after Subject

I hope you can help me and thank you for your time
Best regards

2

We need more information.

  1. which template did you change
  2. where did you change it? for a user, domain, global
  3. If user or domain, is the user and/or domain internal or external
3

Template: Encrypted PDF email
Settings - Templates, I assumed that this is a global setting
I never touched the templates unter Domains or Users

<#import "email.ftl" as email>
Content-Type: multipart/mixed; boundary="${boundary!"boundary-not-set"}"

--${boundary!"boundary-not-set"}
Content-Type: multipart/related; boundary="${boundary!"boundary-not-set"}-1"

--${boundary!"boundary-not-set"}-1
Content-Type: multipart/alternative; boundary="${boundary!"boundary-not-set"}-2"

--${boundary!"boundary-not-set"}-2
Content-Type: text/plain; charset=UTF-8; format=flowed
Content-Transfer-Encoding: 8bit

You have received a secure message

This message contains a password encrypted PDF. Opening the PDF requires that you enter the password which was given to you.

<#if (from.personal)?has_content>
Kind regards,
${from.personal}
</#if>

<#if email.footer?has_content>
---
${email.footer!} <#if email.footerLink?has_content>(${email.footerLink!})</#if>
</#if>

Do I also have to edit this area at the bottom of the template?

 <td align="left" style="font-size:0px;padding:10px 25px;padding-top:40px;word-break:break-word;">
                  <div style="font-family:helvetica;font-size:16px;line-height:1;text-align:left;color:#556C8E;">
                    <h2 style="color: #00154A;font-weight: bold;line-height: 150%; font-size: 24px;">You have received a secure message</h2>
                    <p style="line-height: 160%;color: #556C8E;">This message contains a password encrypted PDF. Opening the PDF requires that you enter the password which was given to you.</p>
                  </div></td>```