Ciphermail doesn't decrypt emails from Symantec PGP Desktop.

Gateway
1

Hi.
I've got issues with decrypting emails sent by Symantec PGP Desktop
( currently Symantec PGP Desktop 10.4.1. version)

1. I've installed Ciphers Virtual Machine version and configred one
internal domain.
2. I've created one internal email account : test1(a)xxxxx.pl and
generated PGP keypair on ciphermail.
3. Export public key to Symantec PGPsoftware form ciphermail

When I send email from external domain using Symantec PGP i get
an encrypted email to mail mailbox and content of the e-mail looks
like this:

-----BEGIN PGP MESSAGE-----
Version: Encryption Desktop 10.4.1 (Build 759)
Charset: utf-8
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=l+VS
-----END PGP MESSAGE-----

Ciphermail MPA log shows:

21 Aug 2018 11:36:54 | INFO incoming; MailID: 0f96d778-d593-4dad-9faf-
92c2eaa5e36b; Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy
.com; Sender: gpg.user1(a)yyyyy.com; Remote address: 66.37.25.73;
Message-ID: <fe0a556f-f71f-1692-f8e3-0107088a803e(a)yyyyy.com>;
(mitm.application.djigzo.james.mailets.Log) [Spool Thread #0]
21 Aug 2018 11:36:54 | INFO Subject filter is disabled for the sender;
MailID: 0f96d778-d593-4dad-9faf-92c2eaa5e36b; Recipients: [test1(a)xxxxx.
pl] (mitm.application.djigzo.james.mailets.Default) [Spool Thread #0]
21 Aug 2018 11:36:54 | INFO To internal recipient(s); MailID: 0f96d778-
d593-4dad-9faf-92c2eaa5e36b; Recipients: [test1(a)xxxxx.pl]
(mitm.application.djigzo.james.mailets.Default) [Spool Thread #0]
21 Aug 2018 11:36:55 | INFO Message handling is finished. Sending to
final recipient(s); MailID: 0f96d778-d593-4dad-9faf-92c2eaa5e36b;
Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy.com; Sender:
gpg.user1(a)yyyyy.com; Remote address: 66.37.25.73; Subject: EMAIL-SENT-
FROM THUNDERBIRD-AS-PLAIN-TXT - USING-SYMANTEC-PGP; Message-ID: <fe0a55
6f-f71f-1692-f8e3-0107088a803e(a)yyyyy.com>;
(mitm.application.djigzo.james.mailets.Log) [Spool Thread #0]

When I send email using Gpg4win 3.1.1 version with the same email
client (Thunderbird) emails are decyrpted properly on Ciphermail
and MPA log shows:

21 Aug 2018 11:57:25 | INFO incoming; MailID: e820885c-9fe1-41f0-8f92-
c82ad0d417c2; Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy
.com; Sender: gpg.user1(a)yyyyy.com; Remote address: 64.38.239.85;
f7ee2810620(a)yyyyy.com>; (mitm.application.djigzo.james.mailets.Log)
[Spool Thread #2]
21 Aug 2018 11:57:25 | INFO Subject filter is disabled for the sender;
MailID: e820885c-9fe1-41f0-8f92-c82ad0d417c2; Recipients: [test1(a)xxxxx.
pl] (mitm.application.djigzo.james.mailets.Default) [Spool Thread #2]
21 Aug 2018 11:57:25 | INFO To internal recipient(s); MailID: e820885c-
9fe1-41f0-8f92-c82ad0d417c2; Recipients: [test1(a)xxxxx.pl]
(mitm.application.djigzo.james.mailets.Default) [Spool Thread #2]
21 Aug 2018 11:57:26 | WARN PGP/MIME signature was not valid; Failure
message: Signer's key with key ID 548D8C634C5C6BA9 not found.; MailID:
e820885c-9fe1-41f0-8f92-c82ad0d417c2
(mitm.common.security.openpgp.PGPRecursiveValidatingMIMEHandler) [Spool
Thread #2]
21 Aug 2018 11:57:26 | INFO Message has been PGP decrypted; MailID:
e820885c-9fe1-41f0-8f92-c82ad0d417c2; Recipients: [test1(a)xxxxx.pl]
(mitm.application.djigzo.james.mailets.PGPHandler) [Spool Thread #2]
21 Aug 2018 11:57:26 | INFO Message handling is finished. Sending to
final recipient(s); MailID: e820885c-9fe1-41f0-8f92-c82ad0d417c2;
Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy.com; Sender:
gpg.user1(a)yyyyy.com; Remote address: 64.38.239.85; Subject:
Zaszyfrowaną Wiadomość; Message-ID: <9591aa59-b225-d96e-b804-ff7ee28106
20(a)yyyyy.com>; (mitm.application.djigzo.james.mailets.Log) [Spool
Thread #2]

The names of the domains have been changed to xxxxx.pl and yyyyy.com
respectively

How can I resolve this problem ?

Does Ciphermail is compatiblie with Symantec PGP Desktop ?

With regards Kris.

···

Subject: EMAIL-SENT-FROM THUNDERBIRD-AS-PLAIN-TXT - USING-SYMANTEC-PGP;
Subject: Zaszyfrowaną Wiadomość; Message-ID: <9591aa59-b225-d96e-b804-f

2

Ciphermail uses OpenPGP while Symantec's PGP is a proprietary solution that does not necessarily follow the OpenPGP standard. It sounds like you may be running into an issue like that.

Take a look at this Symantec doc that clearly states that Symantec complies with its own PGP standard and that there might be incompatibility issues:

https://support.symantec.com/en_US/article.TECH149445.html

···

-----Original Message-----
From: Users [mailto:users-bounces(a)lists.ciphermail.com] On Behalf Of KRS via Users
Sent: Tuesday, August 21, 2018 8:34 AM
To: users(a)lists.ciphermail.com
Subject: Ciphermail doesn't decrypt emails from Symantec PGP Desktop.

Hi.
I've got issues with decrypting emails sent by Symantec PGP Desktop
( currently Symantec PGP Desktop 10.4.1. version)

1. I've installed Ciphers Virtual Machine version and configred one internal domain.
2. I've created one internal email account : test1(a)xxxxx.pl and generated PGP keypair on ciphermail.
3. Export public key to Symantec PGPsoftware form ciphermail

When I send email from external domain using Symantec PGP i get
an encrypted email to mail mailbox and content of the e-mail looks like this:

-----BEGIN PGP MESSAGE-----
Version: Encryption Desktop 10.4.1 (Build 759)
Charset: utf-8
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=l+VS
-----END PGP MESSAGE-----

Ciphermail MPA log shows:

21 Aug 2018 11:36:54 | INFO incoming; MailID: 0f96d778-d593-4dad-9faf- 92c2eaa5e36b; Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy .com; Sender: gpg.user1(a)yyyyy.com; Remote address: 66.37.25.73;
Subject: EMAIL-SENT-FROM THUNDERBIRD-AS-PLAIN-TXT - USING-SYMANTEC-PGP;
Message-ID: <fe0a556f-f71f-1692-f8e3-0107088a803e(a)yyyyy.com>;
(mitm.application.djigzo.james.mailets.Log) [Spool Thread #0]
21 Aug 2018 11:36:54 | INFO Subject filter is disabled for the sender;
MailID: 0f96d778-d593-4dad-9faf-92c2eaa5e36b; Recipients: [test1(a)xxxxx.
pl] (mitm.application.djigzo.james.mailets.Default) [Spool Thread #0]
21 Aug 2018 11:36:54 | INFO To internal recipient(s); MailID: 0f96d778- d593-4dad-9faf-92c2eaa5e36b; Recipients: [test1(a)xxxxx.pl]
(mitm.application.djigzo.james.mailets.Default) [Spool Thread #0]
21 Aug 2018 11:36:55 | INFO Message handling is finished. Sending to final recipient(s); MailID: 0f96d778-d593-4dad-9faf-92c2eaa5e36b;
Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy.com; Sender:
gpg.user1(a)yyyyy.com; Remote address: 66.37.25.73; Subject: EMAIL-SENT- FROM THUNDERBIRD-AS-PLAIN-TXT - USING-SYMANTEC-PGP; Message-ID: <fe0a55 6f-f71f-1692-f8e3-0107088a803e(a)yyyyy.com>;
(mitm.application.djigzo.james.mailets.Log) [Spool Thread #0]

When I send email using Gpg4win 3.1.1 version with the same email
client (Thunderbird) emails are decyrpted properly on Ciphermail
and MPA log shows:

21 Aug 2018 11:57:25 | INFO incoming; MailID: e820885c-9fe1-41f0-8f92-
c82ad0d417c2; Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy
.com; Sender: gpg.user1(a)yyyyy.com; Remote address: 64.38.239.85;
Subject: Zaszyfrowaną Wiadomość; Message-ID: <9591aa59-b225-d96e-b804-f
f7ee2810620(a)yyyyy.com>; (mitm.application.djigzo.james.mailets.Log)
[Spool Thread #2]
21 Aug 2018 11:57:25 | INFO Subject filter is disabled for the sender;
MailID: e820885c-9fe1-41f0-8f92-c82ad0d417c2; Recipients: [test1(a)xxxxx.
pl] (mitm.application.djigzo.james.mailets.Default) [Spool Thread #2]
21 Aug 2018 11:57:25 | INFO To internal recipient(s); MailID: e820885c-
9fe1-41f0-8f92-c82ad0d417c2; Recipients: [test1(a)xxxxx.pl]
(mitm.application.djigzo.james.mailets.Default) [Spool Thread #2]
21 Aug 2018 11:57:26 | WARN PGP/MIME signature was not valid; Failure
message: Signer's key with key ID 548D8C634C5C6BA9 not found.; MailID:
e820885c-9fe1-41f0-8f92-c82ad0d417c2
(mitm.common.security.openpgp.PGPRecursiveValidatingMIMEHandler) [Spool
Thread #2]
21 Aug 2018 11:57:26 | INFO Message has been PGP decrypted; MailID:
e820885c-9fe1-41f0-8f92-c82ad0d417c2; Recipients: [test1(a)xxxxx.pl]
(mitm.application.djigzo.james.mailets.PGPHandler) [Spool Thread #2]
21 Aug 2018 11:57:26 | INFO Message handling is finished. Sending to
final recipient(s); MailID: e820885c-9fe1-41f0-8f92-c82ad0d417c2;
Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy.com; Sender:
gpg.user1(a)yyyyy.com; Remote address: 64.38.239.85; Subject:
Zaszyfrowaną Wiadomość; Message-ID: <9591aa59-b225-d96e-b804-ff7ee28106
20(a)yyyyy.com>; (mitm.application.djigzo.james.mailets.Log) [Spool
Thread #2]

The names of the domains have been changed to xxxxx.pl and yyyyy.com
respectively

How can I resolve this problem ?

Does Ciphermail is compatiblie with Symantec PGP Desktop ?

With regards Kris.

_______________________________________________
Users mailing list
Users(a)lists.ciphermail.com
https://lists.ciphermail.com/mailman/listinfo/users

3

Hi,

As already mentioned by Dino Edwards, Symantec PGP might use a
proprietary option (PGP partitioned). However that should be supported
(at least with older releases).

Please check the following (for the global settings):

"Enable PGP/INLINE to internal" <== *must* be checked

PGP advanced options:

"PGP partitioned fix-up" <== *must* be checked

Kind regards,

Martijn Brinkers

···

On 21-08-18 14:33, KRS via Users wrote:

Hi.
I've got issues with decrypting emails sent by Symantec PGP Desktop
( currently Symantec PGP Desktop 10.4.1. version)

1. I've installed Ciphers Virtual Machine version and configred one
internal domain.
2. I've created one internal email account : test1(a)xxxxx.pl and
generated PGP keypair on ciphermail.
3. Export public key to Symantec PGPsoftware form ciphermail

When I send email from external domain using Symantec PGP i get
an encrypted email to mail mailbox and content of the e-mail looks
like this:

-----BEGIN PGP MESSAGE-----
Version: Encryption Desktop 10.4.1 (Build 759)
Charset: utf-8
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=l+VS
-----END PGP MESSAGE-----

Ciphermail MPA log shows:

21 Aug 2018 11:36:54 | INFO incoming; MailID: 0f96d778-d593-4dad-9faf-
92c2eaa5e36b; Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy
.com; Sender: gpg.user1(a)yyyyy.com; Remote address: 66.37.25.73;
Subject: EMAIL-SENT-FROM THUNDERBIRD-AS-PLAIN-TXT - USING-SYMANTEC-PGP;
Message-ID: <fe0a556f-f71f-1692-f8e3-0107088a803e(a)yyyyy.com>;
(mitm.application.djigzo.james.mailets.Log) [Spool Thread #0]
21 Aug 2018 11:36:54 | INFO Subject filter is disabled for the sender;
MailID: 0f96d778-d593-4dad-9faf-92c2eaa5e36b; Recipients: [test1(a)xxxxx.
pl] (mitm.application.djigzo.james.mailets.Default) [Spool Thread #0]
21 Aug 2018 11:36:54 | INFO To internal recipient(s); MailID: 0f96d778-
d593-4dad-9faf-92c2eaa5e36b; Recipients: [test1(a)xxxxx.pl]
(mitm.application.djigzo.james.mailets.Default) [Spool Thread #0]
21 Aug 2018 11:36:55 | INFO Message handling is finished. Sending to
final recipient(s); MailID: 0f96d778-d593-4dad-9faf-92c2eaa5e36b;
Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy.com; Sender:
gpg.user1(a)yyyyy.com; Remote address: 66.37.25.73; Subject: EMAIL-SENT-
FROM THUNDERBIRD-AS-PLAIN-TXT - USING-SYMANTEC-PGP; Message-ID: <fe0a55
6f-f71f-1692-f8e3-0107088a803e(a)yyyyy.com>;
(mitm.application.djigzo.james.mailets.Log) [Spool Thread #0]

When I send email using Gpg4win 3.1.1 version with the same email
client (Thunderbird) emails are decyrpted properly on Ciphermail
and MPA log shows:

21 Aug 2018 11:57:25 | INFO incoming; MailID: e820885c-9fe1-41f0-8f92-
c82ad0d417c2; Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy
.com; Sender: gpg.user1(a)yyyyy.com; Remote address: 64.38.239.85;
Subject: Zaszyfrowaną Wiadomość; Message-ID: <9591aa59-b225-d96e-b804-f
f7ee2810620(a)yyyyy.com>; (mitm.application.djigzo.james.mailets.Log)
[Spool Thread #2]
21 Aug 2018 11:57:25 | INFO Subject filter is disabled for the sender;
MailID: e820885c-9fe1-41f0-8f92-c82ad0d417c2; Recipients: [test1(a)xxxxx.
pl] (mitm.application.djigzo.james.mailets.Default) [Spool Thread #2]
21 Aug 2018 11:57:25 | INFO To internal recipient(s); MailID: e820885c-
9fe1-41f0-8f92-c82ad0d417c2; Recipients: [test1(a)xxxxx.pl]
(mitm.application.djigzo.james.mailets.Default) [Spool Thread #2]
21 Aug 2018 11:57:26 | WARN PGP/MIME signature was not valid; Failure
message: Signer's key with key ID 548D8C634C5C6BA9 not found.; MailID:
e820885c-9fe1-41f0-8f92-c82ad0d417c2
(mitm.common.security.openpgp.PGPRecursiveValidatingMIMEHandler) [Spool
Thread #2]
21 Aug 2018 11:57:26 | INFO Message has been PGP decrypted; MailID:
e820885c-9fe1-41f0-8f92-c82ad0d417c2; Recipients: [test1(a)xxxxx.pl]
(mitm.application.djigzo.james.mailets.PGPHandler) [Spool Thread #2]
21 Aug 2018 11:57:26 | INFO Message handling is finished. Sending to
final recipient(s); MailID: e820885c-9fe1-41f0-8f92-c82ad0d417c2;
Recipients: [test1(a)xxxxx.pl]; Originator: gpg.user1(a)yyyyy.com; Sender:
gpg.user1(a)yyyyy.com; Remote address: 64.38.239.85; Subject:
Zaszyfrowaną Wiadomość; Message-ID: <9591aa59-b225-d96e-b804-ff7ee28106
20(a)yyyyy.com>; (mitm.application.djigzo.james.mailets.Log) [Spool
Thread #2]

The names of the domains have been changed to xxxxx.pl and yyyyy.com
respectively

How can I resolve this problem ?

Does Ciphermail is compatiblie with Symantec PGP Desktop ?

With regards Kris.

_______________________________________________
Users mailing list
Users(a)lists.ciphermail.com
https://lists.ciphermail.com/mailman/listinfo/users

--
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