# Windows xp does not accept the root certificate

**URL:** https://community.ciphermail.com/t/windows-xp-does-not-accept-the-root-certificate/30
**Category:** Gateway
**Created:** [July 15, 2009, 5:21am UTC](https://community.ciphermail.com/t/windows-xp-does-not-accept-the-root-certificate/30 "2009-07-15T05:21:48Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Andreas\_Schubert](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@Andreas\_Schubert](https://community.ciphermail.com/u/Andreas_Schubert)
#### Post date: [July 15, 2009, 5:21am UTC](https://community.ciphermail.com/t/windows-xp-does-not-accept-the-root-certificate/30/1 "2009-07-15T05:21:48Z")

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hello,

> Did you import the pfx by dbl click and then import using the import  
> wizard?

yes

> Could you remove all your root instances from all stores and  
> try again?

not until now, i will try this

> The easiest way to manage certificates on windows is by  
> starting mmc and then add the certificates add-in. Using the mmc add-  
> in you can search for a certificate by right clicking the top store  
> element and then choose search for certificates. Search for your root  
> and delete all references and try to import the pfx again

i have done the import by dbl click and whith the tool that is available insite  
of ie ( i think this is the same tool that is available from insite outlook  
express )

regards

Andreas Schubert

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