# What happens if a user forgets their password?
**URL:** https://community.ciphermail.com/t/what-happens-if-a-user-forgets-their-password/520
**Category:** Gateway
**Created:** [August 17, 2016, 5:43pm UTC](https://community.ciphermail.com/t/what-happens-if-a-user-forgets-their-password/520 "2016-08-17T17:43:58Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Laz\_C\_Peterson](https://community.ciphermail.com/u/Laz_C_Peterson)
#### Post date: [August 17, 2016, 5:43pm UTC](https://community.ciphermail.com/t/what-happens-if-a-user-forgets-their-password/520/1 "2016-08-17T17:43:58Z")
Hello everyone,
What happens for a user who has received encrypted mail in the past and created an account with a password of their choice, but that have forgot their password? How can they recover this, or receive a password reset email?
~ Laz Peterson
Paravis, LLC
---
### Author:  [@Dominik\_Myslinski](https://community.ciphermail.com/u/Dominik_Myslinski)
#### Post date: [August 17, 2016, 5:48pm UTC](https://community.ciphermail.com/t/what-happens-if-a-user-forgets-their-password/520/2 "2016-08-17T17:48:05Z")
I've already asked this before and Martin said this feature is currently not supported. Not sure if this changed.
Fix is to clear users pass and they'll have to recreate it
Thanks
[https://lists.djigzo.com/pipermail/users/2016-January/001417.html](https://lists.djigzo.com/pipermail/users/2016-January/001417.html)
> **ยทยทยท**
>
> -----Original Message-----
> From: users-bounces(a)lists.djigzo.com [mailto:users-bounces(a)[lists.djigzo.com](http://lists.djigzo.com)] On Behalf Of Laz C. Peterson
> Sent: Wednesday, August 17, 2016 1:44 PM
> To: users(a)lists.djigzo.com
> Subject: What happens if a user forgets their password?
>
> Hello everyone,
>
> What happens for a user who has received encrypted mail in the past and created an account with a password of their choice, but that have forgot their password? How can they recover this, or receive a password reset email?
>
> ~ Laz Peterson
> Paravis, LLC
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