# Web interface password reset
**URL:** https://community.ciphermail.com/t/web-interface-password-reset/452
**Category:** Gateway
**Created:** [July 10, 2015, 4:09pm UTC](https://community.ciphermail.com/t/web-interface-password-reset/452 "2015-07-10T16:09:28Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Justin\_Moser](https://community.ciphermail.com/u/Justin_Moser)
#### Post date: [July 10, 2015, 4:09pm UTC](https://community.ciphermail.com/t/web-interface-password-reset/452/1 "2015-07-10T16:09:28Z")
Hello,
I inherited a network from previous IT, and one of the items I took over was a Ciphermail server. I managed to get a root password to the server itself, but the documented admin password for the web interface for Ciphermail is flat out incorrect. I need to do a password reset.
Is there a procedure to do that? I RTFMed and either missed that in the admin documentation, or it's not there.
Take care,
Justin Moser
Information Technology Manager
Solutions Medical Group
5136 Lovers Lane Suite 104
Portage, MI 49002
Office: 800-633-1850 Ext 111
Cell: 269-312-0283
[http://www.solutionsmedical.com/>](http://www.solutionsmedical.com/>);
---
### Author:  [@martijn](https://community.ciphermail.com/u/martijn)
#### Post date: [July 10, 2015, 4:13pm UTC](https://community.ciphermail.com/t/web-interface-password-reset/452/2 "2015-07-10T16:13:43Z")
Hi Justin,
See "I forgot the GUI admin password. How can I reset the password":
[https://www.ciphermail.com/documents/html/faq/#pf16](https://www.ciphermail.com/documents/html/faq/#pf16)
Kind regards,
Martijn Brinkers
> **···**
>
> On 07/10/2015 06:09 PM, Justin Moser wrote:
>
> > Hello,
> >
> > I inherited a network from previous IT, and one of the items I took over was a Ciphermail server. I managed to get a root password to the server itself, but the documented admin password for the web interface for Ciphermail is flat out incorrect. I need to do a password reset.
> >
> > Is there a procedure to do that? I RTFMed and either missed that in the admin documentation, or it's not there.
> >
> > Take care,
> >
> > Justin Moser
> > Information Technology Manager
> > Solutions Medical Group
> > 5136 Lovers Lane Suite 104
> > Portage, MI 49002
> > Office: 800-633-1850 Ext 111
> > Cell: 269-312-0283
> > [http://www.solutionsmedical.com/>](http://www.solutionsmedical.com/>);
>
> --
> CipherMail email encryption
>
> Open source email encryption gateway with support for S/MIME, OpenPGP
> and PDF messaging.
>
> > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)**
> >
> > Easy to use server-side email encryption for automatic encryption and digital signing of email.
>
> Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail)
---
### Author:  [@Justin\_Moser](https://community.ciphermail.com/u/Justin_Moser)
#### Post date: [July 10, 2015, 5:39pm UTC](https://community.ciphermail.com/t/web-interface-password-reset/452/3 "2015-07-10T17:39:16Z")
Ahh, so I didn't read far enough.
That worked, thanks!
Take care,
Justin Moser
Information Technology Manager
Solutions Medical Group
5136 Lovers Lane Suite 104
Portage, MI 49002
Office: 800-633-1850 Ext 111
Cell: 269-312-0283
[http://www.solutionsmedical.com](http://www.solutionsmedical.com)
> **···**
>
> -----Original Message-----
> From: Martijn Brinkers [mailto:martijn(a)[ciphermail.com](http://ciphermail.com)]
> Sent: Friday, July 10, 2015 12:14 PM
> To: users(a)lists.djigzo.com
> Subject: Re: Web interface password reset
>
> On 07/10/2015 06:09 PM, Justin Moser wrote:
>
> > Hello,
> >
> > I inherited a network from previous IT, and one of the items I took over was a Ciphermail server. I managed to get a root password to the server itself, but the documented admin password for the web interface for Ciphermail is flat out incorrect. I need to do a password reset.
> >
> > Is there a procedure to do that? I RTFMed and either missed that in the admin documentation, or it's not there.
> >
> > Take care,
> >
> > Justin Moser
> > Information Technology Manager
> > Solutions Medical Group
> > 5136 Lovers Lane Suite 104
> > Portage, MI 49002
> > Office: 800-633-1850 Ext 111
> > Cell: 269-312-0283
> > [http://www.solutionsmedical.com/>](http://www.solutionsmedical.com/>);
>
> Hi Justin,
>
> See "I forgot the GUI admin password. How can I reset the password":
>
> [https://www.ciphermail.com/documents/html/faq/#pf16](https://www.ciphermail.com/documents/html/faq/#pf16)
>
> Kind regards,
>
> Martijn Brinkers
>
> --
> CipherMail email encryption
>
> Open source email encryption gateway with support for S/MIME, OpenPGP and PDF messaging.
>
> > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)**
> >
> > Easy to use server-side email encryption for automatic encryption and digital signing of email.
>
> Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail)
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