# Unable to login to Ciphermail Web GUI **URL:** \ **Category:** Gateway\ **Created:** [November 21, 2019, 5:39pm UTC](https://community.ciphermail.com/t/unable-to-login-to-ciphermail-web-gui/682 "2019-11-21T17:39:34Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![Dino\_Edwards](https://avatars.discourse-cdn.com/v4/letter/d/6a8cbe/32.png) [@Dino\_Edwards](https://community.ciphermail.com/u/Dino_Edwards)\ **Post date:** [November 21, 2019, 5:39pm UTC](https://community.ciphermail.com/t/unable-to-login-to-ciphermail-web-gui/682/1 "2019-11-21T17:39:34Z")
I removed openjdk-11\* and that seems to have solved the issue. I'm guessing Amazon Corretto has incompatibility issues > **ยทยทยท** > > -----Original Message----- > From: Martijn Brinkers [mailto:martijn(a)[ciphermail.com](http://ciphermail.com)] > Sent: Thursday, November 21, 2019 11:54 AM > To: Dino Edwards \ > Subject: Re: Unable to login to Ciphermail Web GUI > > You probably have version 11 installed as well. > > You can use update-java-alternatives to list all installed JDKs and make version 8 the default > > Kind regards, > > Martijn Brinkers > > On 21-11-19 17:52, Dino Edwards wrote: > > > I clearly entered: > > > > openjdk-8-jre openjdk-8-jre-headless > > > > But when I check the version it says 11? > > > > java -version > > openjdk version "11.0.4" 2019-07-16 > > OpenJDK Runtime Environment (build > > 11.0.4+11-post-Ubuntu-1ubuntu218.04.3) > > OpenJDK 64-Bit Server VM (build 11.0.4+11-post-Ubuntu-1ubuntu218.04.3, > > mixed mode) > > > > Wtf? > > > > -----Original Message----- > > From: Users [mailto:users-bounces(a)[lists.ciphermail.com](http://lists.ciphermail.com)] On Behalf Of > > Martijn Brinkers via Users > > Sent: Thursday, November 21, 2019 11:48 AM > > To: users(a)lists.ciphermail.com > > Subject: Re: Unable to login to Ciphermail Web GUI > > > > Which OpenJDK version did you install? 8 or 11? > > > > Kind regards, > > > > Martijn Brinkers > > > > On 21-11-19 17:46, Dino Edwards via Users wrote: > > > > > Brand new Ubuntu 18.04 installation and Tomcat 8. Using the > > > /usr/share/djigzo-web/conf/tomcat/server.xml file in /etc/tomcat8 > > > > > > I tried on both Ciphermail 4.3.0-1 and 4.5.0-0 and I get the same error: > > > > > > Back-end is not running or not yet fully started up > > > > > > The /var/log/djigzo.log file shows this error: > > > > > > Caused by: java.lang.ClassNotFoundException: javax.activation.MailcapCommandMap > > >         at java.base/java.net.URLClassLoader.findClass(URLClassLoader.java:471) > > >         at org.apache.avalon.phoenix.components.classloader.PolicyClassLoader.findClass(PolicyClassLoader.java:134) > > >         at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:588) > > >         at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:521) > > >         ... 31 more > > > rethrown from > > > java.lang.ClassNotFoundException: javax.activation.MailcapCommandMap > > >         at java.base/java.net.URLClassLoader.findClass(URLClassLoader.java:471) > > >         at org.apache.avalon.phoenix.components.classloader.PolicyClassLoader.findClass(PolicyClassLoader.java:134) > > >         at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:588) > > >         at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:521) > > >         at java.base/java.lang.ClassLoader.defineClass1(Native Method) > > >         at java.base/java.lang.ClassLoader.defineClass(ClassLoader.java:1016) > > >         at java.base/java.security.SecureClassLoader.defineClass(SecureClassLoader.java:174) > > >         at java.base/java.net.URLClassLoader.defineClass(URLClassLoader.java:550) > > >         at java.base/java.net.URLClassLoader$1.run(URLClassLoader.java:458) > > >         at java.base/java.net.URLClassLoader$1.run(URLClassLoader.java:452) > > >         at java.base/java.security.AccessController.doPrivileged(Native Method) > > >         at java.base/java.net.URLClassLoader.findClass(URLClassLoader.java:451) > > >         at org.apache.avalon.phoenix.components.classloader.PolicyClassLoader.findClass(PolicyClassLoader.java:134) > > >         at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:588) > > >         at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:521) > > >         at mitm.application.djigzo.DjigzoConfigurator.configureDefaultCommandMap(DjigzoConfigurator.java:122) > > >         at mitm.application.djigzo.DjigzoConfigurator.configure(DjigzoConfigurator.java:222) > > >         at mitm.application.djigzo.james.service.DjigzoServiceImpl.configure(DjigzoServiceImpl.java:141) > > >         at org.apache.avalon.framework.container.ContainerUtil.configure(ContainerUtil.java:201) > > >         at org.apache.avalon.phoenix.containerkit.lifecycle.LifecycleHelper.startup(LifecycleHelper.java:182) > > >         at org.apache.avalon.phoenix.components.application.DefaultApplication.startup(DefaultApplication.java:530) > > >         at org.apache.avalon.phoenix.components.application.DefaultApplication.doRunPhase(DefaultApplication.java:478) > > >         at org.apache.avalon.phoenix.components.application.DefaultApplication.runPhase(DefaultApplication.java:409) > > >         at org.apache.avalon.phoenix.components.application.DefaultApplication.start(DefaultApplication.java:180) > > >         at org.apache.avalon.framework.container.ContainerUtil.start(ContainerUtil.java:260) > > >         at org.apache.avalon.phoenix.components.kernel.DefaultKernel.startup(DefaultKernel.java:295) > > >         at org.apache.avalon.phoenix.components.kernel.DefaultKernel.addApplication(DefaultKernel.java:376) > > >         at org.apache.avalon.phoenix.components.deployer.DefaultDeployer.deploy(DefaultDeployer.java:357) > > >         at org.apache.avalon.phoenix.components.embeddor.DefaultEmbeddor.deployFile(DefaultEmbeddor.java:542) > > >         at org.apache.avalon.phoenix.components.embeddor.DefaultEmbeddor.deployFile(DefaultEmbeddor.java:535) > > >         at org.apache.avalon.phoenix.components.embeddor.DefaultEmbeddor.deployFiles(DefaultEmbeddor.java:520) > > >         at org.apache.avalon.phoenix.components.embeddor.DefaultEmbeddor.deployDefaultApplications(DefaultEmbeddor.java:509) > > >         at org.apache.avalon.phoenix.components.embeddor.DefaultEmbeddor.execute(DefaultEmbeddor.java:268) > > >         at org.apache.avalon.phoenix.frontends.CLIMain.run(CLIMain.java:198) > > >         at java.base/java.lang.Thread.run(Thread.java:834) > > > > > > /var/log/tomcat8/catalina.out shows the following: > > > > > > [21 Nov 2019 16:36:19 https-jsse-nio-8443-exec-2] ERROR Error in isBackendRunning. Backend is propably not running. (mitm.djigzo.web.pages.Login) > > > org.apache.tapestry5.ioc.internal.OperationException: Error invoking service builder method mitm.djigzo.web.services.SoapModule.buildSystemManagerWS(SystemManagerWSProxyFactory, ApplicationStateManager) (at SoapModule.java:983) (for service 'SystemManagerWS'): javax/xml/ws/Service > > >         at org.apache.tapestry5.ioc.internal.OperationTrackerImpl.run(OperationTrackerImpl.java:70) > > >         at org.apache.tapestry5.ioc.internal.OperationTrackerImpl.invoke(OperationTrackerImpl.java:89) > > >         at org.apache.tapestry5.ioc.internal.PerThreadOperationTracker.invoke(PerThreadOperationTracker.java:68) > > >         at org.apache.tapestry5.ioc.internal.RegistryImpl.invoke(RegistryImpl.java:898) > > >         at org.apache.tapestry5.ioc.internal.OperationTrackingObjectCreator.createObject(OperationTrackingObjectCreator.java:49) > > >         at org.apache.tapestry5.ioc.internal.services.PerThreadServiceCreator.createObject(PerThreadServiceCreator.java:51) > > >         at $SystemManagerWS\_16e8ec7a9c4.\_perThreadInstance($SystemManagerWS\_16e8ec7a9c4.java) > > >         at $SystemManagerWS\_16e8ec7a9c4.isRunning($SystemManagerWS\_16e8ec7a9c4.java) > > >         at $SystemManagerWS\_16e8ec7a99c.isRunning($SystemManagerWS\_16e8ec7a99c.java) > > >         at mitm.djigzo.web.pages.Login.isBackendRunning(Login.java:108) > > >         at $PropertyConduit\_16e8ec7a9b2.get($PropertyConduit\_16e8ec7a9b2.java) > > >         at org.apache.tapestry5.internal.bindings.PropBinding.get(PropBinding.java:53) > > >         at org.apache.tapestry5.internal.structure.InternalComponentResourcesImpl.readParameter(InternalComponentResourcesImpl.java:284) > > >         at org.apache.tapestry5.internal.structure.InternalComponentResourcesImpl.readParameter(InternalComponentResourcesImpl.java:315) > > >         at org.apache.tapestry5.corelib.components.Unless.\_$read\_parameter\_test(Unless.java) > > >         at org.apache.tapestry5.corelib.components.Unless.beginRender(Unless.java:46) > > >         at org.apache.tapestry5.corelib.components.Unless.beginRender(Unless.java) > > >         at org.apache.tapestry5.internal.structure.ComponentPageElementImpl$11$1.run(ComponentPageElementImpl.java:352) > > >         at org.apache.tapestry5.internal.structure.ComponentPageElementImpl.invoke(ComponentPageElementImpl.java:917) > > >         at org.apache.tapestry5.internal.structure.ComponentPageElementImpl.access$200(ComponentPageElementImpl.java:50) > > >         at org.apache.tapestry5.internal.structure.ComponentPageElementImpl$11.render(ComponentPageElementImpl.java:356) > > >         at org.apache.tapestry5.internal.services.RenderQueueImpl.run(RenderQueueImpl.java:72) > > >         at org.apache.tapestry5.internal.services.PageRenderQueueImpl.render(PageRenderQueueImpl.java:121) > > >         at $PageRenderQueue\_16e8ec7a9bf.render($PageRenderQueue\_16e8ec7a9bf.java) > > >         at $PageRenderQueue\_16e8ec7a95c.render($PageRenderQueue\_16e8ec7a95c.java) > > >         at org.apache.tapestry5.services.TapestryModule$19.renderMarkup(TapestryModule.java:1200) > > >         at org.apache.tapestry5.services.TapestryModule$29.renderMarkup(TapestryModule.java:1580) > > >         at $MarkupRenderer\_16e8ec7a9c1.renderMarkup($MarkupRenderer\_16e8ec7a9c1.java) > > >         at org.apache.tapestry5.services.TapestryModule$28.renderMarkup(TapestryModule.java:1561) > > >         at $MarkupRenderer\_16e8ec7a9c1.renderMarkup($MarkupRenderer\_16e8ec7a9c1.java) > > >         at org.apache.tapestry5.services.TapestryModule$27.renderMarkup(TapestryModule.java:1543) > > >         at $MarkupRenderer\_16e8ec7a9c1.renderMarkup($MarkupRenderer\_16e8ec7a9c1.java) > > >         at org.apache.tapestry5.services.TapestryModule$26.renderMarkup(TapestryModule.java:1525) > > >         at > > > $MarkupRenderer\_16e8ec7a9c1.renderMarkup($MarkupRenderer\_16e8ec7a9c1. > > > j > > > ava) at > > > org.apache.tapestry5.services.TapestryModule$25.renderMarkup(TapestryModule.java:1495) > > >         at $MarkupRenderer\_16e8ec7a9c1.renderMarkup($MarkupRenderer\_16e8ec7a9c1.java) > > >         at $MarkupRenderer\_16e8ec7a9bd.renderMarkup($MarkupRenderer\_16e8ec7a9bd.java) > > >         at org.apache.tapestry5.internal.services.PageMarkupRendererImpl.renderPageMarkup(PageMarkupRendererImpl.java:64) > > >         at $PageMarkupRenderer\_16e8ec7a9bb.renderPageMarkup($PageMarkupRenderer\_16e8ec7a9bb.java) > > >         at org.apache.tapestry5.internal.services.PageResponseRendererImpl.renderPageResponse(PageResponseRendererImpl.java:57) > > >         at $PageResponseRenderer\_16e8ec7a97e.renderPageResponse($PageResponseRenderer\_16e8ec7a97e.java) > > >         at org.apache.tapestry5.internal.services.PageRenderRequestHandlerImpl.handle(PageRenderRequestHandlerImpl.java:59) > > >         at org.apache.tapestry5.services.TapestryModule$35.handle(TapestryModule.java:1779) > > >         at $PageRenderRequestHandler\_16e8ec7a97f.handle($PageRenderRequestHandler\_16e8ec7a97f.java) > > >         at $PageRenderRequestHandler\_16e8ec7a974.handle($PageRenderRequestHandler\_16e8ec7a974.java) > > >         at org.apache.tapestry5.internal.services.PageRenderDispatcher.process(PageRenderDispatcher.java:92) > > >         at org.apache.tapestry5.internal.services.PageRenderDispatcher.dispatch(PageRenderDispatcher.java:71) > > >         at $Dispatcher\_16e8ec7a97a.dispatch($Dispatcher\_16e8ec7a97a.java) > > >         at $Dispatcher\_16e8ec7a96d.dispatch($Dispatcher\_16e8ec7a96d.java) > > >         at org.apache.tapestry5.services.TapestryModule$17.service(TapestryModule.java:1029) > > >         at mitm.djigzo.web.services.security.XFrameOptionsHeaderInjector.service(XFrameOptionsHeaderInjector.java:72) > > >         at $RequestHandler\_16e8ec7a96e.service($RequestHandler\_16e8ec7a96e.java) > > >         at org.apache.tapestry5.internal.services.LocalizationFilter.service(LocalizationFilter.java:42) > > >         at $RequestHandler\_16e8ec7a96e.service($RequestHandler\_16e8ec7a96e.java) > > >         at org.apache.tapestry5.internal.services.RequestErrorFilter.service(RequestErrorFilter.java:26) > > >         at $RequestHandler\_16e8ec7a96e.service($RequestHandler\_16e8ec7a96e.java) > > >         at org.apache.tapestry5.services.TapestryModule$3.service(TapestryModule.java:621) > > >         at $RequestHandler\_16e8ec7a96e.service($RequestHandler\_16e8ec7a96e.java) > > >         at org.apache.tapestry5.services.TapestryModule$2.service(TapestryModule.java:611) > > >         at $RequestHandler\_16e8ec7a96e.service($RequestHandler\_16e8ec7a96e.java) > > >         at org.apache.tapestry5.internal.services.StaticFilesFilter.service(StaticFilesFilter.java:85) > > >         at $RequestHandler\_16e8ec7a96e.service($RequestHandler\_16e8ec7a96e.java) > > >         at org.apache.tapestry5.internal.services.CheckForUpdatesFilter$2.invoke(CheckForUpdatesFilter.java:93) > > >         at org.apache.tapestry5.internal.services.CheckForUpdatesFilter$2.invoke(CheckForUpdatesFilter.java:83) > > >         at org.apache.tapestry5.ioc.internal.util.ConcurrentBarrier.withRead(ConcurrentBarrier.java:83) > > >         at org.apache.tapestry5.internal.services.CheckForUpdatesFilter.service(CheckForUpdatesFilter.java:106) > > >         at $RequestHandler\_16e8ec7a96e.service($RequestHandler\_16e8ec7a96e.java) > > >         at $RequestHandler\_16e8ec7a965.service($RequestHandler\_16e8ec7a965.java) > > >         at org.apache.tapestry5.services.TapestryModule$16.service(TapestryModule.java:1007) > > >         at org.apache.tapestry5.upload.internal.services.MultipartServletRequestFilter.service(MultipartServletRequestFilter.java:44) > > >         at $HttpServletRequestHandler\_16e8ec7a966.service($HttpServletRequestHandler\_16e8ec7a966.java) > > >         at org.apache.tapestry5.internal.services.IgnoredPathsFilter.service(IgnoredPathsFilter.java:62) > > >         at $HttpServletRequestFilter\_16e8ec7a963.service($HttpServletRequestFilter\_16e8ec7a963.java) > > >         at $HttpServletRequestHandler\_16e8ec7a966.service($HttpServletRequestHandler\_16e8ec7a966.java) > > >         at mitm.djigzo.web.services.SecurityModule$6.service(SecurityModule.java:385) > > >         at $HttpServletRequestHandler\_16e8ec7a966.service($HttpServletRequestHandler\_16e8ec7a966.java) > > >         at $HttpServletRequestHandler\_16e8ec7a962.service($HttpServletRequestHandler\_16e8ec7a962.java) > > >         at org.apache.tapestry5.TapestryFilter.doFilter(TapestryFilter.java:179) > > >         at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) > > >         at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) > > >         at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:186) > > >         at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:160) > > >         at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:343) > > >         at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:260) > > >         at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) > > >         at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) > > >         at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88) > > >         at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:106) > > >         at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) > > >         at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) > > >         at mitm.djigzo.web.utils.IPFilter.doFilter(IPFilter.java:292) > > >         at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) > > >         at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) > > >         at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:200) > > >         at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) > > >         at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:493) > > >         at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) > > >         at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81) > > >         at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) > > >         at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) > > >         at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:798) > > >         at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) > > >         at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:806) > > >         at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1498) > > >         at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) > > >         at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) > > >         at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) > > >         at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) > > >         at java.base/java.lang.Thread.run(Thread.java:834) > > > Caused by: java.lang.RuntimeException: Error invoking service builder method mitm.djigzo.web.services.SoapModule.buildSystemManagerWS(SystemManagerWSProxyFactory, ApplicationStateManager) (at SoapModule.java:983) (for service 'SystemManagerWS'): javax/xml/ws/Service > > >         at org.apache.tapestry5.ioc.internal.ServiceBuilderMethodInvoker.createObject(ServiceBuilderMethodInvoker.java:87) > > >         at org.apache.tapestry5.ioc.internal.OperationTrackingObjectCreator$1.invoke(OperationTrackingObjectCreator.java:45) > > >         at org.apache.tapestry5.ioc.internal.InvokableToRunnable.run(InvokableToRunnable.java:36) > > >         at org.apache.tapestry5.ioc.internal.OperationTrackerImpl.run(OperationTrackerImpl.java:48) > > >         ... 108 more > > > Caused by: java.lang.NoClassDefFoundError: javax/xml/ws/Service > > >         at mitm.common.ws.AbstractWSProxyFactory.internalCreateProxy(AbstractWSProxyFactory.java:163) > > >         at mitm.common.ws.AbstractWSProxyFactory.createProxy(AbstractWSProxyFactory.java:232) > > >         at mitm.djigzo.web.services.SoapModule.buildSystemManagerWS(SoapModule.java:985) > > >         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) > > >         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) > > >         at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) > > >         at java.base/java.lang.reflect.Method.invoke(Method.java:566) > > >         at org.apache.tapestry5.ioc.internal.ServiceBuilderMethodInvoker.createObject(ServiceBuilderMethodInvoker.java:75) > > >         ... 111 more > > > > > > I originally thought it was possibly Amazon Corretto 8 JDK, so I removed and I installed OpenJDK but still same results. > > > > > > I would appreciate some help on this. > > > > > > thanks > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > > Users mailing list > > > Users(a)lists.ciphermail.com > > > [https://lists.ciphermail.com/mailman/listinfo/users](https://lists.ciphermail.com/mailman/listinfo/users) > > > > -- > > CipherMail email encryption > > Email encryption with support for S/MIME, OpenPGP, PDF encryption and secure webmail pull. > > > > W: [https://www.ciphermail.com/](https://www.ciphermail.com/) > > E: info(a)ciphermail.com > > T: +31 20 290 0088 > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > Users mailing list > > Users(a)lists.ciphermail.com > > [https://lists.ciphermail.com/mailman/listinfo/users](https://lists.ciphermail.com/mailman/listinfo/users) > > -- > CipherMail email encryption > Email encryption with support for S/MIME, OpenPGP, PDF encryption and secure webmail pull. > > W: [https://www.ciphermail.com/](https://www.ciphermail.com/) > E: info(a)ciphermail.com > T: +31 20 290 0088