# Restoring backup failed

**URL:** <https://community.ciphermail.com/t/restoring-backup-failed/401>\
**Category:** Gateway\
**Created:** [October 2, 2014, 11:44pm UTC](https://community.ciphermail.com/t/restoring-backup-failed/401 "2014-10-02T23:44:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Hernan\_Scarnichia](https://avatars.discourse-cdn.com/v4/letter/h/8e7dd6/32.png) [@Hernan\_Scarnichia](https://community.ciphermail.com/u/Hernan_Scarnichia)\
**Post date:** [October 2, 2014, 11:44pm UTC](https://community.ciphermail.com/t/restoring-backup-failed/401/1 "2014-10-02T23:44:50Z")

</div>

Hi,  
I'm trying to restore a backup made with virtual appliance version 2.5.0-4 to a new server.  
The new server is a centOS 6.5 and Ciphermail was installed using the rpm packages for version 2.9.0-0 and following the quick install guide.  
When I try to restore the backup from the web GUI I get the following error message: "Restore failed. Message: WebServiceCheckedException: IOException: tar: /etc/postfix/client-blacklist: Not found in archive"  
I can send the djigzo.log if someone can help me troubleshoot this.

Thanks  
Hernan

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**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\
**Post date:** [October 3, 2014, 6:50am UTC](https://community.ciphermail.com/t/restoring-backup-failed/401/2 "2014-10-03T06:50:23Z")

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The error message shown is not the reason the restore failed. If a  
script fails, the GUI will show the first line from the standard error  
output of the script. In this case it is just a warning that a certain  
file was not in the backup. This is not the cause of the error.  
Something else must be causing the restore script to fail (for example  
failure to restart postgres, unable to restore tables etc.). The easiest  
way to debug this is to run the restore script from the command line

cd /usr/share/djigzo/scripts

sudo ./backup.sh -r -f BACKUPFILE

If the backup is password protected use -p PASSWORD

The restore will write warnings and errors to std out. This should  
provide more information why the restore fails. You can also send the  
output to me so I can have a look at it.

Kind regards,

Martijn Brinkers

> **···**
>
> On 10/03/2014 01:44 AM, Hernan Scarnichia wrote:
> 
> > Hi, I'm trying to restore a backup made with virtual appliance  
> > version 2.5.0-4 to a new server. The new server is a centOS 6.5 and  
> > Ciphermail was installed using the rpm packages for version 2.9.0-0  
> > and following the quick install guide. When I try to restore the  
> > backup from the web GUI I get the following error message: "Restore  
> > failed. Message: WebServiceCheckedException: IOException: tar:  
> > /etc/postfix/client-blacklist: Not found in archive" I can send the  
> > djigzo.log if someone can help me troubleshoot this.
> 
> --  
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> 
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