# Problems with special characters in generated PDF files

**URL:** https://community.ciphermail.com/t/problems-with-special-characters-in-generated-pdf-files/410
**Category:** Gateway
**Created:** [January 7, 2015, 1:05pm UTC](https://community.ciphermail.com/t/problems-with-special-characters-in-generated-pdf-files/410 "2015-01-07T13:05:41Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![Hartmann\_Jan](https://avatars.discourse-cdn.com/v4/letter/h/f05b48/32.png) [@Hartmann\_Jan](https://community.ciphermail.com/u/Hartmann_Jan)
#### Post date: [January 7, 2015, 1:05pm UTC](https://community.ciphermail.com/t/problems-with-special-characters-in-generated-pdf-files/410/1 "2015-01-07T13:05:41Z")

</div>

Hello all,

im using the last Virtual Appliance and have some problems with special characters in generated PDF files.

Example:  
Mit freundlichen Gr??en / Best regards

It should be "ü" and "ß", i found some log entries but i don't know if it´s connected. I there the possibility to chance the engcoding for the PDF generation?

Logentry:  
WARNING: UnsupportedCharsetException. Message: java.nio.charset.UnsupportedCharsetException: ISO8859-10

Jan 07, 2015 6:37:06 AM mitm.common.charset.FallbackCharsetProvider charsetForName

WARNING: Falback to default charset: US-ASCII

Mit freundlichen Grüßen / Best regards

i. A. Jan Hartmann  
IT Administrator Groupware

phone: +49 2371 820 298  
fax: +49 2371 211 443  
e-mail: j.hartmann(a)kirchhoff-gruppe.de

KIRCHHOFF Witte GmbH  
c/o KIRCHHOFF Automotive GmbH  
Stefanstrasse 2  
58638 Iserlohn  
Germany

> **···**
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  
> KIRCHHOFF Witte GmbH | HRB 6370 Amtsgericht Iserlohn | Sitz der Gesellschaft: 58640 Iserlohn | Geschäftsführer: Dipl.-Ing. Jürgen Wolfgang Kirchhoff, Andreas Haase, Dipl.-Ing. Stefan Leitzgen | [http://www.kirchhoff-group.com/&gt](http://www.kirchhoff-group.com/&gt);  
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
> 
> Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail.Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This email may contain confidential and/or privileged information.If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

---

<div class="post-metadata">

### Author: ![Christine\_Karman](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@Christine\_Karman](https://community.ciphermail.com/u/Christine_Karman)
#### Post date: [January 7, 2015, 3:17pm UTC](https://community.ciphermail.com/t/problems-with-special-characters-in-generated-pdf-files/410/2 "2015-01-07T15:17:50Z")

</div>

> Hello all,
> 
> im using the last Virtual Appliance and have some problems with special characters in generated PDF files.

I'm sorry to hear that you have issues with special characters. I know  
that special characters should work fine. I'll ask a tech support person  
to look into it. Thanks for your notification.

kind regards  
Christine

> **···**
>
> On 07-01-15 14:05, Hartmann, Jan wrote:
> 
> > Example:  
> > Mit freundlichen Gr??en / Best regards
> > 
> > It should be "ü" and "ß", i found some log entries but i don't know if it´s connected. I there the possibility to chance the engcoding for the PDF generation?
> > 
> > Logentry:  
> > WARNING: UnsupportedCharsetException. Message: java.nio.charset.UnsupportedCharsetException: ISO8859-10
> > 
> > Jan 07, 2015 6:37:06 AM mitm.common.charset.FallbackCharsetProvider charsetForName
> > 
> > WARNING: Falback to default charset: US-ASCII
> > 
> > Mit freundlichen Grüßen / Best regards
> > 
> > i. A. Jan Hartmann  
> > IT Administrator Groupware
> > 
> > phone: +49 2371 820 298  
> > fax: +49 2371 211 443  
> > e-mail: j.hartmann(a)kirchhoff-gruppe.de
> > 
> > KIRCHHOFF Witte GmbH  
> > c/o KIRCHHOFF Automotive GmbH  
> > Stefanstrasse 2  
> > 58638 Iserlohn  
> > Germany
> > 
> > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  
> > KIRCHHOFF Witte GmbH | HRB 6370 Amtsgericht Iserlohn | Sitz der Gesellschaft: 58640 Iserlohn | Geschäftsführer: Dipl.-Ing. Jürgen Wolfgang Kirchhoff, Andreas Haase, Dipl.-Ing. Stefan Leitzgen | [http://www.kirchhoff-group.com/&gt](http://www.kirchhoff-group.com/&gt);  
> > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
> > 
> > Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail.Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This email may contain confidential and/or privileged information.If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material in this e-mail is strictly forbidden.  
> > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  
> > Users mailing list  
> > Users(a)lists.djigzo.com  
> > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users)
> 
> --  
> CipherMail email encryption

---

<div class="post-metadata">

### Author: ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)
#### Post date: [January 7, 2015, 4:00pm UTC](https://community.ciphermail.com/t/problems-with-special-characters-in-generated-pdf-files/410/3 "2015-01-07T16:00:08Z")

</div>

The PDF encryption module supports all Unicode characters. The problem  
however is that the character encoding of your email uses a character  
encoding which is not supported by Java (ISO8859-10). We can see whether  
we can add support for this particular character set to Java but this  
will require some coding and testing. The easiest for now is to make  
sure that the email you send is using a character set which is supported  
by Java. The best generally supported charset for all Unicode characters  
is UTF-8. Is it possible to make the sending application use UTF-8 for  
outgoing email?

Kind regards,

Martijn Brinkers

> **···**
>
> On 07-01-15 14:05, Hartmann, Jan wrote:
> 
> > Hello all,
> > 
> > im using the last Virtual Appliance and have some problems with special characters in generated PDF files.
> > 
> > Example:  
> > Mit freundlichen Gr??en / Best regards
> > 
> > It should be "ü" and "ß", i found some log entries but i don't know if it´s connected. I there the possibility to chance the engcoding for the PDF generation?
> > 
> > Logentry:  
> > WARNING: UnsupportedCharsetException. Message: java.nio.charset.UnsupportedCharsetException: ISO8859-10
> > 
> > Jan 07, 2015 6:37:06 AM mitm.common.charset.FallbackCharsetProvider charsetForName
> > 
> > WARNING: Falback to default charset: US-ASCII
> > 
> > Mit freundlichen Grüßen / Best regards
> > 
> > i. A. Jan Hartmann  
> > IT Administrator Groupware
> > 
> > phone: +49 2371 820 298  
> > fax: +49 2371 211 443  
> > e-mail: j.hartmann(a)kirchhoff-gruppe.de
> > 
> > KIRCHHOFF Witte GmbH  
> > c/o KIRCHHOFF Automotive GmbH  
> > Stefanstrasse 2  
> > 58638 Iserlohn  
> > Germany
> > 
> > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  
> > KIRCHHOFF Witte GmbH | HRB 6370 Amtsgericht Iserlohn | Sitz der Gesellschaft: 58640 Iserlohn | Geschäftsführer: Dipl.-Ing. Jürgen Wolfgang Kirchhoff, Andreas Haase, Dipl.-Ing. Stefan Leitzgen | [http://www.kirchhoff-group.com/&gt](http://www.kirchhoff-group.com/&gt);  
> > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
> > 
> > Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail.Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This email may contain confidential and/or privileged information.If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material in this e-mail is strictly forbidden.  
> > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  
> > Users mailing list  
> > Users(a)lists.djigzo.com  
> > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users)

---

<div class="post-metadata">

### Author: ![Hartmann\_Jan](https://avatars.discourse-cdn.com/v4/letter/h/f05b48/32.png) [@Hartmann\_Jan](https://community.ciphermail.com/u/Hartmann_Jan)
#### Post date: [January 7, 2015, 4:12pm UTC](https://community.ciphermail.com/t/problems-with-special-characters-in-generated-pdf-files/410/4 "2015-01-07T16:12:38Z")

</div>

Thats it, i will force outlook to use UTF-8 by group policy

Thx

Mit freundlichen Grüßen / Best regards

i. A. Jan Hartmann  
IT Administrator Groupware

phone: +49 2371 820 298  
fax: +49 2371 211 443  
e-mail: j.hartmann(a)kirchhoff-gruppe.de

KIRCHHOFF Witte GmbH  
c/o KIRCHHOFF Automotive GmbH  
Stefanstrasse 2  
58638 Iserlohn  
Germany

KIRCHHOFF Witte GmbH | HRB 6370 Amtsgericht Iserlohn | Sitz der Gesellschaft: 58640 Iserlohn | Geschäftsführer: Dipl.-Ing. Jürgen Wolfgang Kirchhoff, Andreas Haase, Dipl.-Ing. Stefan Leitzgen | [http://www.kirchhoff-group.com](http://www.kirchhoff-group.com)

> **···**
>
> -----Ursprüngliche Nachricht-----  
> Von: users-bounces(a)lists.djigzo.com [mailto:users-bounces(a)[lists.djigzo.com](http://lists.djigzo.com)] Im Auftrag von martijn  
> Gesendet: Mittwoch, 7. Januar 2015 17:00  
> An: users(a)lists.djigzo.com  
> Betreff: Re: Problems with special characters in generated PDF files
> 
> The PDF encryption module supports all Unicode characters. The problem however is that the character encoding of your email uses a character encoding which is not supported by Java (ISO8859-10). We can see whether we can add support for this particular character set to Java but this will require some coding and testing. The easiest for now is to make sure that the email you send is using a character set which is supported by Java. The best generally supported charset for all Unicode characters is UTF-8. Is it possible to make the sending application use UTF-8 for outgoing email?
> 
> Kind regards,
> 
> Martijn Brinkers
> 
> On 07-01-15 14:05, Hartmann, Jan wrote:
> 
> > Hello all,
> > 
> > im using the last Virtual Appliance and have some problems with special characters in generated PDF files.
> > 
> > Example:  
> > Mit freundlichen Gr??en / Best regards
> > 
> > It should be "ü" and "ß", i found some log entries but i don't know if it´s connected. I there the possibility to chance the engcoding for the PDF generation?
> > 
> > Logentry:  
> > WARNING: UnsupportedCharsetException. Message:  
> > java.nio.charset.UnsupportedCharsetException: ISO8859-10
> > 
> > Jan 07, 2015 6:37:06 AM mitm.common.charset.FallbackCharsetProvider  
> > charsetForName
> > 
> > WARNING: Falback to default charset: US-ASCII
> > 
> > Mit freundlichen Grüßen / Best regards
> > 
> > i. A. Jan Hartmann  
> > IT Administrator Groupware
> > 
> > phone: +49 2371 820 298  
> > fax: +49 2371 211 443  
> > e-mail: j.hartmann(a)kirchhoff-gruppe.de
> > 
> > KIRCHHOFF Witte GmbH  
> > c/o KIRCHHOFF Automotive GmbH  
> > Stefanstrasse 2  
> > 58638 Iserlohn  
> > Germany
> > 
> > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  
> > KIRCHHOFF Witte GmbH | HRB 6370 Amtsgericht Iserlohn | Sitz der  
> > Gesellschaft: 58640 Iserlohn | Geschäftsführer: Dipl.-Ing. Jürgen  
> > Wolfgang Kirchhoff, Andreas Haase, Dipl.-Ing. Stefan Leitzgen |  
> > [http://www.kirchhoff-group.com/&gt](http://www.kirchhoff-group.com/&gt);  
> > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
> > 
> > Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail.Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This email may contain confidential and/or privileged information.If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material in this e-mail is strictly forbidden.  
> > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  
> > Users mailing list  
> > Users(a)lists.djigzo.com  
> > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users)
> 
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  
> Users mailing list  
> Users(a)lists.djigzo.com  
> [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users)