# Problem with djigzo Back-end **URL:** \ **Category:** Gateway\ **Created:** [April 30, 2015, 7:00pm UTC](https://community.ciphermail.com/t/problem-with-djigzo-back-end/442 "2015-04-30T19:00:31Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Dino\_Edwards](https://avatars.discourse-cdn.com/v4/letter/d/6a8cbe/32.png) [@Dino\_Edwards](https://community.ciphermail.com/u/Dino_Edwards)\ **Post date:** [April 30, 2015, 7:00pm UTC](https://community.ciphermail.com/t/problem-with-djigzo-back-end/442/1 "2015-04-30T19:00:31Z")
Getting the following error when trying to logon the gateway login: Login failed Back-end is not running or not yet fully started up Looking into the djigzo.log file, we find the following entries: java.lang.SecurityException: Cannot locate policy or framework files!         at javax.crypto.JceSecurity.setupJurisdictionPolicies(JceSecurity.java:256)         at javax.crypto.JceSecurity.access$000(JceSecurity.java:48)         at javax.crypto.JceSecurity$1.run(JceSecurity.java:78)         at java.security.AccessController.doPrivileged(Native Method)         at javax.crypto.JceSecurity.\(JceSecurity.java:76)         at javax.crypto.JceSecurityManager.\(JceSecurityManager.java:60)         at javax.crypto.Cipher.getConfiguredPermission(Cipher.java:2369)         at javax.crypto.Cipher.getMaxAllowedKeyLength(Cipher.java:2393)         at mitm.common.security.JCEPolicyManager.isUnlimitedStrength(JCEPolicyManager.java:97)         at mitm.application.djigzo.DjigzoConfigurator.checkUnlimitedStrength(DjigzoConfigurator.java:161)         at mitm.application.djigzo.DjigzoConfigurator.configure(DjigzoConfigurator.java:224)         at mitm.application.djigzo.james.service.DjigzoServiceImpl.configure(DjigzoServiceImpl.java:141)         at org.apache.avalon.framework.container.ContainerUtil.configure(ContainerUtil.java:201)         at org.apache.avalon.phoenix.containerkit.lifecycle.LifecycleHelper.startup(LifecycleHelper.java:182)         at org.apache.avalon.phoenix.components.application.DefaultApplication.startup(DefaultApplication.java:530) The log file may contain further details of error. Please check the configuration files and restart Phoenix. If the problem persists, contact the Avalon project. See [http://jakarta.apache.org/avalon](http://jakarta.apache.org/avalon) for more information. Shutting down Phoenix. After some searching, I ran into the following post: [https://lists.djigzo.com/pipermail/users/2015-January/001201.html](https://lists.djigzo.com/pipermail/users/2015-January/001201.html) which led to the following page: [https://www.ciphermail.com/other/additional-release-notes-2.8.6-3.html](https://www.ciphermail.com/other/additional-release-notes-2.8.6-3.html) so, we upgraded to ciphermail 2.10.0-3 from the previous 1.6 which installed successfully. Unfortunately, the Back-end is not running or not yet fully started up error still persists. Running on Ubuntu 10.04.4 32-bit on Tomcat 6 and PostreSQL 8.4. We would appreciate some help here. thanks a lot Dino ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [April 30, 2015, 7:05pm UTC](https://community.ciphermail.com/t/problem-with-djigzo-back-end/442/2 "2015-04-30T19:05:37Z")
This is probably caused because you installed Oracle (formerly SUN) Java. The Oracle JVM requires that the unlimited jurisdiction policy files are installed and that a signed crypto jar is used. You should make sure that the default Java is OpenJDK. You can check your default configured java by running: java -version For OpenJDK it should return something like java version "1.7.0\_79" OpenJDK Runtime Environment (IcedTea 2.5.5) (7u79-2.5.5-0ubuntu0.14.04.2) OpenJDK 64-Bit Server VM (build 24.79-b02, mixed mode) For Oracle JVM it returns something else Kind regards, Martijn Brinkers > **ยทยทยท** > > On 04/30/2015 09:00 PM, Dino Edwards wrote: > > > Getting the following error when trying to logon the gateway login: > > > > Login failed > > > > Back-end is not running or not yet fully started up > > > > Looking into the djigzo.log file, we find the following entries: > > > > java.lang.SecurityException: Cannot locate policy or framework files! > > > >         at javax.crypto.JceSecurity.setupJurisdictionPolicies(JceSecurity.java:256) > > > >         at javax.crypto.JceSecurity.access$000(JceSecurity.java:48) > > > >         at javax.crypto.JceSecurity$1.run(JceSecurity.java:78) > > > >         at java.security.AccessController.doPrivileged(Native Method) > > > >         at javax.crypto.JceSecurity.\(JceSecurity.java:76) > > > >         at javax.crypto.JceSecurityManager.\(JceSecurityManager.java:60) > > > >         at javax.crypto.Cipher.getConfiguredPermission(Cipher.java:2369) > > > >         at javax.crypto.Cipher.getMaxAllowedKeyLength(Cipher.java:2393) > > > >         at mitm.common.security.JCEPolicyManager.isUnlimitedStrength(JCEPolicyManager.java:97) > > > >         at mitm.application.djigzo.DjigzoConfigurator.checkUnlimitedStrength(DjigzoConfigurator.java:161) > > > >         at mitm.application.djigzo.DjigzoConfigurator.configure(DjigzoConfigurator.java:224) > > > >         at mitm.application.djigzo.james.service.DjigzoServiceImpl.configure(DjigzoServiceImpl.java:141) > > > >         at org.apache.avalon.framework.container.ContainerUtil.configure(ContainerUtil.java:201) > > > >         at org.apache.avalon.phoenix.containerkit.lifecycle.LifecycleHelper.startup(LifecycleHelper.java:182) > > > >         at org.apache.avalon.phoenix.components.application.DefaultApplication.startup(DefaultApplication.java:530) > > > > The log file may contain further details of error. > > > > Please check the configuration files and restart Phoenix. > > > > If the problem persists, contact the Avalon project. See > > > > [Apache Avalon has closed](http://jakarta.apache.org/avalon) for more information. > > > > Shutting down Phoenix. > > > > After some searching, I ran into the following post: > > > > [https://lists.djigzo.com/pipermail/users/2015-January/001201.html](https://lists.djigzo.com/pipermail/users/2015-January/001201.html) > > > > which led to the following page: > > > > [https://www.ciphermail.com/other/additional-release-notes-2.8.6-3.html](https://www.ciphermail.com/other/additional-release-notes-2.8.6-3.html) > > > > so, we upgraded to ciphermail 2.10.0-3 from the previous 1.6 which installed successfully. Unfortunately, the Back-end is not running or not yet fully started up error still persists. > > > > Running on Ubuntu 10.04.4 32-bit on Tomcat 6 and PostreSQL 8.4. > > > > We would appreciate some help here. > > > > thanks a lot > > > > Dino > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > Users mailing list > > Users(a)lists.djigzo.com > > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users) > > -- > CipherMail email encryption > > Open source email encryption gateway with support for S/MIME, OpenPGP > and PDF messaging. > > > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)** > > > > Easy to use server-side email encryption for automatic encryption and digital signing of email. > > Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail)