# PDF Reply **URL:** \ **Category:** Gateway\ **Created:** [August 3, 2012, 5:00pm UTC](https://community.ciphermail.com/t/pdf-reply/323 "2012-08-03T17:00:05Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![bentscrewdriver](https://avatars.discourse-cdn.com/v4/letter/b/3da27b/32.png) [@bentscrewdriver](https://community.ciphermail.com/u/bentscrewdriver)\ **Post date:** [August 3, 2012, 5:00pm UTC](https://community.ciphermail.com/t/pdf-reply/323/1 "2012-08-03T17:00:05Z")
I have enabled PDF reply, set the link to the url below (and same for base url), and it redirects you to a login page when the link is clicked. Are there other required settings to get PDF reply to work? [https://IPADDRESS/web/portal](https://IPADDRESS/web/portal) ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [August 6, 2012, 8:13pm UTC](https://community.ciphermail.com/t/pdf-reply/323/2 "2012-08-06T20:13:00Z")
Are you using the virtual appliance or did you install djigzo yourself? if you installed it yourself, are you sure you correctly enabled web.xml (which provides the pdf reply functionality) Kind regards, Martijn > **···** > > On 08/03/2012 07:00 PM, bentscrewdriver wrote: > > > I have enabled PDF reply, set the link to the url below (and same for > > base url), and it redirects you to a login page when the link is > > clicked. Are there other required settings to get PDF reply to work? > > > > [https://IPADDRESS/web/portal](https://IPADDRESS/web/portal) > > -- > DJIGZO email encryption ---
**Author:** ![bentscrewdriver](https://avatars.discourse-cdn.com/v4/letter/b/3da27b/32.png) [@bentscrewdriver](https://community.ciphermail.com/u/bentscrewdriver)\ **Post date:** [August 6, 2012, 8:31pm UTC](https://community.ciphermail.com/t/pdf-reply/323/3 "2012-08-06T20:31:13Z")
I am using the appliance. Not sure though if I changed any related settings out of the box when I was initially configuring. I will connect a fresh copy of the appliance and review it's settings. Thanks! > **···** > > On Mon, Aug 6, 2012 at 4:13 PM, Martijn Brinkers \ wrote: > > > On 08/03/2012 07:00 PM, bentscrewdriver wrote: > > > > > I have enabled PDF reply, set the link to the url below (and same for > > > base url), and it redirects you to a login page when the link is > > > clicked. Are there other required settings to get PDF reply to work? > > > > > > [https://IPADDRESS/web/portal](https://IPADDRESS/web/portal) > > > > Are you using the virtual appliance or did you install djigzo yourself? > > if you installed it yourself, are you sure you correctly enabled web.xml > > (which provides the pdf reply functionality) > > > > Kind regards, > > > > Martijn > > > > -- > > DJIGZO email encryption > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > Users mailing list > > Users(a)lists.djigzo.com > > [http://lists.djigzo.com/lists/listinfo/users](http://lists.djigzo.com/lists/listinfo/users) ---
**Author:** ![bentscrewdriver](https://avatars.discourse-cdn.com/v4/letter/b/3da27b/32.png) [@bentscrewdriver](https://community.ciphermail.com/u/bentscrewdriver)\ **Post date:** [August 7, 2012, 1:33pm UTC](https://community.ciphermail.com/t/pdf-reply/323/4 "2012-08-07T13:33:35Z")
I am using the appliance, and a look at a fresh appliance didn't reveal any settings I should be using. I verified the url below but it still redirects to a login page. The reply link in the PDF that was sent looks correct as it has the auth string for the env and hmac variable, but still redirects to login page. Thanks! > **···** > > On Mon, Aug 6, 2012 at 4:13 PM, Martijn Brinkers \ wrote: > > > On 08/03/2012 07:00 PM, bentscrewdriver wrote: > > > > > I have enabled PDF reply, set the link to the url below (and same for > > > base url), and it redirects you to a login page when the link is > > > clicked. Are there other required settings to get PDF reply to work? > > > > > > [https://IPADDRESS/web/portal](https://IPADDRESS/web/portal) > > > > Are you using the virtual appliance or did you install djigzo yourself? > > if you installed it yourself, are you sure you correctly enabled web.xml > > (which provides the pdf reply functionality) > > > > Kind regards, > > > > Martijn > > > > -- > > DJIGZO email encryption > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > Users mailing list > > Users(a)lists.djigzo.com > > [http://lists.djigzo.com/lists/listinfo/users](http://lists.djigzo.com/lists/listinfo/users) ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [August 7, 2012, 4:12pm UTC](https://community.ciphermail.com/t/pdf-reply/323/5 "2012-08-07T16:12:16Z")
> I am using the appliance, and a look at a fresh appliance didn't > reveal any settings I should be using. I verified the url below but it > still redirects to a login page. The reply link in the PDF that was > sent looks correct as it has the auth string for the env and hmac > variable, but still redirects to login page. Looking at the reply URL, it looks like you have set the PDF reply URL and not the portal URL. Can you check whether you have set the PDF reply URL? Normally you should set the portal base URL. All other URLs will be automatically use the portal base URL as the base of the URL. Only on special circumstances you need to manually set the PDF reply URL. Kind regards, Martijn > **···** > > On 08/07/2012 03:33 PM, bentscrewdriver wrote: > > > Thanks! > > > > On Mon, Aug 6, 2012 at 4:13 PM, Martijn Brinkers \ wrote: > > > > > On 08/03/2012 07:00 PM, bentscrewdriver wrote: > > > > > > > I have enabled PDF reply, set the link to the url below (and same for > > > > base url), and it redirects you to a login page when the link is > > > > clicked. Are there other required settings to get PDF reply to work? > > > > > > > > [https://IPADDRESS/web/portal](https://IPADDRESS/web/portal) > > > > > > Are you using the virtual appliance or did you install djigzo yourself? > > > if you installed it yourself, are you sure you correctly enabled web.xml > > > (which provides the pdf reply functionality) > > > > > > Kind regards, > > > > > > Martijn > > > > > > -- > > > DJIGZO email encryption > > > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > > Users mailing list > > > Users(a)lists.djigzo.com > > > [http://lists.djigzo.com/lists/listinfo/users](http://lists.djigzo.com/lists/listinfo/users) > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > Users mailing list > > Users(a)lists.djigzo.com > > [http://lists.djigzo.com/lists/listinfo/users](http://lists.djigzo.com/lists/listinfo/users) > > -- > DJIGZO email encryption ---
**Author:** ![bentscrewdriver](https://avatars.discourse-cdn.com/v4/letter/b/3da27b/32.png) [@bentscrewdriver](https://community.ciphermail.com/u/bentscrewdriver)\ **Post date:** [August 7, 2012, 6:19pm UTC](https://community.ciphermail.com/t/pdf-reply/323/6 "2012-08-07T18:19:02Z")
Martijn, I set the base url for the portal and the PDF reply to inherit and it is now working. I didn't realize it would auto create the url, and that it was different. On a side note - the attachment box in reply page is squished in chrome (21.0.1180.60 m) but fine in IE (appliance Version: 2.3.1-7). Thanks for the help! > **···** > > On Tue, Aug 7, 2012 at 12:12 PM, Martijn Brinkers \ wrote: > > > On 08/07/2012 03:33 PM, bentscrewdriver wrote: > > > > > I am using the appliance, and a look at a fresh appliance didn't > > > reveal any settings I should be using. I verified the url below but it > > > still redirects to a login page. The reply link in the PDF that was > > > sent looks correct as it has the auth string for the env and hmac > > > variable, but still redirects to login page. > > > > Looking at the reply URL, it looks like you have set the PDF reply URL > > and not the portal URL. Can you check whether you have set the PDF reply > > URL? Normally you should set the portal base URL. All other URLs will be > > automatically use the portal base URL as the base of the URL. Only on > > special circumstances you need to manually set the PDF reply URL. > > > > Kind regards, > > > > Martijn > > > > > Thanks! > > > > > > On Mon, Aug 6, 2012 at 4:13 PM, Martijn Brinkers \ wrote: > > > > > > > On 08/03/2012 07:00 PM, bentscrewdriver wrote: > > > > > > > > > I have enabled PDF reply, set the link to the url below (and same for > > > > > base url), and it redirects you to a login page when the link is > > > > > clicked. Are there other required settings to get PDF reply to work? > > > > > > > > > > [https://IPADDRESS/web/portal](https://IPADDRESS/web/portal) > > > > > > > > Are you using the virtual appliance or did you install djigzo yourself? > > > > if you installed it yourself, are you sure you correctly enabled web.xml > > > > (which provides the pdf reply functionality) > > > > > > > > Kind regards, > > > > > > > > Martijn > > > > > > > > -- > > > > DJIGZO email encryption > > > > > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > > > Users mailing list > > > > Users(a)lists.djigzo.com > > > > [http://lists.djigzo.com/lists/listinfo/users](http://lists.djigzo.com/lists/listinfo/users) > > > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > > Users mailing list > > > Users(a)lists.djigzo.com > > > [http://lists.djigzo.com/lists/listinfo/users](http://lists.djigzo.com/lists/listinfo/users) > > > > -- > > DJIGZO email encryption > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > Users mailing list > > Users(a)lists.djigzo.com > > [http://lists.djigzo.com/lists/listinfo/users](http://lists.djigzo.com/lists/listinfo/users) ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [August 8, 2012, 6:58am UTC](https://community.ciphermail.com/t/pdf-reply/323/7 "2012-08-08T06:58:05Z")
On my Chrome (Version 21.0.1180.57 on Ubuntu) it looks normal. Can you try to clear the browser cache and refresh? If it is still squished after a refresh can you send me a screenshot (directly to martijn(a)djigzo.com). Kind regards, Martijn > **···** > > On 08/07/2012 08:19 PM, bentscrewdriver wrote: > > > Martijn, I set the base url for the portal and the PDF reply to > > inherit and it is now working. I didn't realize it would auto create > > the url, and that it was different. On a side note - the attachment > > box in reply page is squished in chrome (21.0.1180.60 m) but fine in > > IE (appliance Version: 2.3.1-7). Thanks for the help! > > -- > DJIGZO email encryption