# How to upgrade ciphermail ?

**URL:** <https://community.ciphermail.com/t/how-to-upgrade-ciphermail/753>\
**Category:** Gateway\
**Created:** [September 28, 2021, 1:38pm UTC](https://community.ciphermail.com/t/how-to-upgrade-ciphermail/753 "2021-09-28T13:38:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Christoph\_Adomeit](https://avatars.discourse-cdn.com/v4/letter/c/e47774/32.png) [@Christoph\_Adomeit](https://community.ciphermail.com/u/Christoph_Adomeit)\
**Post date:** [September 28, 2021, 1:38pm UTC](https://community.ciphermail.com/t/how-to-upgrade-ciphermail/753/1 "2021-09-28T13:38:44Z")

</div>

Hi,

I have a ciphermail installation Version: 4.1.2-1. Built: 2018-06-07-11:11. on Standard Debian 8.11 running under postgres.

What is the best way to update to Debian 11 and current djigzo\_5.0.4\_all.deb

What I did so far was:

Create a backupp va webgui from old ciphermail  
Install blank debian10 and all ciphermail packages  
restore the backup on the new server on tzhe shell using /usr/share/djigzo/scripts/backup.sh script.

The result is:

Error message:  
Render queue error in SetupRender[Users:grid]: Error invoking service builder method mitm.djigzo.web.services.SoapModule.buildUsersWS(UsersWSProxyFactory, ApplicationStateManager) (at SoapModule.java:765) (for service 'UsersWS'): org.apache.cxf.service.factory.ServiceConstructionException: Failed to create service.

What am I doing wrong ? What is the correct way for updating ciphermail ?

---

<div class="post-metadata">

**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\
**Post date:** [October 1, 2021, 9:33am UTC](https://community.ciphermail.com/t/how-to-upgrade-ciphermail/753/2 "2021-10-01T09:33:54Z")

</div>

Did the gateway work correctly prior to restoring the backup?

There should be more information from the ciphermail logs as to why it  
fails.

/var/log/ciphermail-gateway-backend.log  
/var/log/ciphermail-gateway-frontend.log

Kind regards,

Martijn Brinkers

> **···**
>
> On Tue, 2021-09-28 at 15:38 +0200, Christoph Adomeit via Users wrote:
> 
> > Hi,
> > 
> > I have a ciphermail installation Version: 4.1.2-1. Built: 2018-06-  
> > 07-11:11. on Standard Debian 8.11 running under postgres.
> > 
> > What is the best way to update to Debian 11 and current  
> > djigzo\_5.0.4\_all.deb
> > 
> > What I did so far was:
> > 
> > Create a backupp va webgui from old ciphermail  
> > Install blank debian10 and all ciphermail packages  
> > restore the backup on the new server on tzhe shell using  
> > /usr/share/djigzo/scripts/backup.sh script.
> > 
> > The result is:
> > 
> > Error message:  
> > Render queue error in SetupRender[Users:grid]: Error invoking service  
> > builder method  
> > mitm.djigzo.web.services.SoapModule.buildUsersWS(UsersWSProxyFactory,  
> > ApplicationStateManager) (at SoapModule.java:765) (for service  
> > 'UsersWS'):  
> > org.apache.cxf.service.factory.ServiceConstructionException: Failed  
> > to create service.
> > 
> > What am I doing wrong ? What is the correct way for updating  
> > ciphermail ?
> 
> --  
> CipherMail email encryption  
> Email encryption with support for S/MIME,  
> OpenPGP, PDF Messenger and Webmail Messenger