# Cipher Mail not decrypting

**URL:** <https://community.ciphermail.com/t/cipher-mail-not-decrypting/367>\
**Category:** Gateway\
**Created:** [July 9, 2014, 2:21am UTC](https://community.ciphermail.com/t/cipher-mail-not-decrypting/367 "2014-07-09T02:21:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Rafael\_Leiva-Ochoa](https://avatars.discourse-cdn.com/v4/letter/r/49beb7/32.png) [@Rafael\_Leiva-Ochoa](https://community.ciphermail.com/u/Rafael_Leiva-Ochoa)\
**Post date:** [July 9, 2014, 2:21am UTC](https://community.ciphermail.com/t/cipher-mail-not-decrypting/367/1 "2014-07-09T02:21:52Z")

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Hi Users,

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;I am new to Ciphermail, and I am trying to setup a new configuration for my internal domain. Here is my setup: I have the Locality setup for my domain to internal and the rest for external. However when I get a PGP encrypted email, the ciphermail appliance does not decrypt it. The domain that is sending me the email it setup an external, and I have the public key installed on the ciphermail appliance, any suggestions would be great.

Thanks,

Rafael

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<div class="post-metadata">

**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\
**Post date:** [July 9, 2014, 6:33am UTC](https://community.ciphermail.com/t/cipher-mail-not-decrypting/367/2 "2014-07-09T06:33:31Z")

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Hi Rafael,

> I am new to Ciphermail, and I am trying to setup a new configuration  
> for my internal domain. Here is my setup: I have the Locality setup  
> for my domain to internal and the rest for external. However when I  
> get a PGP encrypted email, the ciphermail appliance does not decrypt  
> it. The domain that is sending me the email it setup an external, and  
> I have the public key installed on the ciphermail appliance, any  
> suggestions would be great.

Is the email PGP/INLINE encrypted?

If so, did you select "Incoming PGP/INLINE enabled"?

With PGP/INLINE, aka PGP traditional, encrypted blobs are embedded  
within the text part. This requires scanning of the complete email since  
there can be a PGP part anywhere. For performance reasons it is disabled  
by default, since not everyone needs to support PGP, and you need to  
explicitly enable it if you want to decrypt PGP/INLINE.

Hopefully this solves it. If not can you directly send me a part of the  
MPA log showing the handling of the incoming message?

Kind regards,

Martijn Brinkers

> **···**
>
> On 07/09/2014 04:21 AM, Rafael Leiva-Ochoa wrote:
> 
> --  
> CipherMail email encryption
> 
> Open source email encryption gateway with support for S/MIME, OpenPGP  
> and PDF messaging.
> 
> > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)**
> >
> > Easy to use server-side email encryption for automatic encryption and digital signing of email.
> 
> Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail)