# Change the Template format (PDF messenger) **URL:** \ **Category:** General\ **Tags:** pdf\ **Created:** [November 12, 2023, 3:20am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881 "2023-11-12T03:20:04Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![khaivuVN](https://avatars.discourse-cdn.com/v4/letter/k/977dab/32.png) [@khaivuVN](https://community.ciphermail.com/u/khaivuVN)\ **Post date:** [November 12, 2023, 3:20am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/1 "2023-11-12T03:20:04Z")
I have installed the static password steps but I cannot change the Template format. When I switch to Encrypted PDF format it still returns to the default DLP block email? ![image](https://europe1.discourse-cdn.com/flex017/uploads/ciphermail/original/1X/d6a21fced4f94d4c1d4116000313d80f769a2e2e.png) ![image](https://europe1.discourse-cdn.com/flex017/uploads/ciphermail/original/1X/e1e3e4168315da3e4d7af669533c2653f320196e.png) ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [November 12, 2023, 10:12am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/2 "2023-11-12T10:12:20Z")
I’m not sure I understand the issue. On the templates page you can change the content of the (mail) template. > When I switch to Encrypted PDF format it still returns to the default DLP block email? What do you mean with this? ---
**Author:** ![khaivuVN](https://avatars.discourse-cdn.com/v4/letter/k/977dab/32.png) [@khaivuVN](https://community.ciphermail.com/u/khaivuVN)\ **Post date:** [November 12, 2023, 10:50am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/3 "2023-11-12T10:50:53Z")
Hi Martijn, The default template format is DLP block email when I apply the new Encrypted PDF format and reload the page, it is still DLP block email, not Encrypted PDF. You take a look at the example below the video : [Cipher gateway - VMware Workstation 2023-11-12 17-48-55.mp4 - Google Drive](https://drive.google.com/file/d/1MUrcceXArf9bB0dml6xvkbCx_5SaaARJ/view?usp=sharing) ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [November 12, 2023, 10:56am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/4 "2023-11-12T10:56:56Z")
I think you misunderstand the what the templates settings page is about. On the settings template page, you can can change the template content. It does **not** define which template is the default template. For PDF encryption, a PDF specific template will be used. Why do you think that the DLP block template is used? ---
**Author:** ![khaivuVN](https://avatars.discourse-cdn.com/v4/letter/k/977dab/32.png) [@khaivuVN](https://community.ciphermail.com/u/khaivuVN)\ **Post date:** [November 12, 2023, 10:59am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/5 "2023-11-12T10:59:42Z")
yes I understand, I am configuring messenger PDF sending with static password and here need to change the template format to Encrypted PDF. But when I apply it, it is not changed … ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [November 12, 2023, 11:04am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/6 "2023-11-12T11:04:25Z")
> [@khaivuVN](#): > > yes I understand, I am configuring messenger PDF sending with static password and here need to change the template format to Encrypted PDF. But when I apply it, it is not changed You cannot change the template format. You can only change the content of the template. PDF encryption will **always** use one of the PDF templates. What happens if you send an email? Will it PDF encrypt or do you get a DLP block? ---
**Author:** ![khaivuVN](https://avatars.discourse-cdn.com/v4/letter/k/977dab/32.png) [@khaivuVN](https://community.ciphermail.com/u/khaivuVN)\ **Post date:** [November 12, 2023, 11:14am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/7 "2023-11-12T11:14:42Z")
I need to change the template before I can send Encrypted PDF mail. ([Password modes — CipherMail Documentation](https://ciphermail.com/documentation/gateway-administration-guide/pdf-encryption.html#:~:text=for%20the%20user.-,Edit%20PDF%20encryption%20template,-The%20encrypted%20PDF)) but once I selected the Encrypted PDF template and applied it, after I reloaded the page, my choice was not changed, it should have been Encrypted PDF mail.you know what I mean … ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [November 12, 2023, 11:17am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/8 "2023-11-12T11:17:53Z")
> [@khaivuVN](#): > > but once I selected the Encrypted PDF template and applied it, after I reloaded the page, my choice was not changed, it should have been Encrypted PDF mail.you know what I mean … I know what you mean but you are wrong 🙂 You **cannot** select the template. Again my question: “what happens when you sent an email?” ---
**Author:** ![khaivuVN](https://avatars.discourse-cdn.com/v4/letter/k/977dab/32.png) [@khaivuVN](https://community.ciphermail.com/u/khaivuVN)\ **Post date:** [November 12, 2023, 11:22am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/9 "2023-11-12T11:22:20Z")
this is the format of 1 email I am sending, it is only encrypted and signed by S/MINE ![image](https://europe1.discourse-cdn.com/flex017/uploads/ciphermail/original/1X/ca7ade80c4eb41e344bd61fe11da705b8f4c2534.png) but i am looking to send 1 messenger PDF ![image](https://europe1.discourse-cdn.com/flex017/uploads/ciphermail/original/1X/5220946bebb1b71785a93520b11731d09790a4d0.png) ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [November 12, 2023, 11:31am UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/10 "2023-11-12T11:31:48Z")
> [@khaivuVN](#): > > this is the format of 1 email I am sending, it is only encrypted and signed by S/MINE S/MIME signing has a higher priority than PDF encryption. So by default, **if** there is a valid certificate for the recipient, the email will be S/MIME encrypted. There are different ways to tell the gateway to use PDF encryption. You can for example disable S/MIME for the recipient. Or, and perhaps better, you can configure the PDF subject trigger. Set for example the global PDF subject trigger to `#pdf` (make sure the trigger is enabled) and then send an email with `#pdf` in the subject to force encryption. ---
**Author:** ![khaivuVN](https://avatars.discourse-cdn.com/v4/letter/k/977dab/32.png) [@khaivuVN](https://community.ciphermail.com/u/khaivuVN)\ **Post date:** [November 12, 2023, 12:10pm UTC](https://community.ciphermail.com/t/change-the-template-format-pdf-messenger/881/11 "2023-11-12T12:10:36Z")
thank you very much, I managed to send Encry PDF letter. But there is 1 new problem that when I click on the reply, it does not show anything. How do I reply to this message? I have configured the base URL but it doesn’t seem to work … ![image](https://europe1.discourse-cdn.com/flex017/uploads/ciphermail/original/1X/6a4696b05de00cdd75f436f70740f2af2eb5c795.png) ![image](https://europe1.discourse-cdn.com/flex017/uploads/ciphermail/original/1X/7b9b2b1707f47bee80e0a236b43b0f161e4b71f9.png)