# Back-end is not running or not yet fully started up

**URL:** <https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/625>\
**Category:** Gateway\
**Created:** [June 9, 2018, 3:33pm UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/625 "2018-06-09T15:33:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dino\_Edwards](https://avatars.discourse-cdn.com/v4/letter/d/6a8cbe/32.png) [@Dino\_Edwards](https://community.ciphermail.com/u/Dino_Edwards)\
**Post date:** [June 9, 2018, 3:33pm UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/625/1 "2018-06-09T15:33:00Z")

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Hello,

I'm getting this error when trying to login to the Ciphermail Web GUI. Where should I look for possible issues?

Thanks

---

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**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\
**Post date:** [June 9, 2018, 5:04pm UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/625/2 "2018-06-09T17:04:42Z")

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The back-end log files are stored in

/usr/share/djigzo/logs

the file /var/log/djigzo.log is symlinked to the latest log file.

Kind regards,

Martijn Brinkers

> **···**
>
> On 09-06-18 17:33, Dino Edwards via Users wrote:
> 
> > Hello,
> > 
> > I'm getting this error when trying to login to the Ciphermail Web GUI. Where should I look for possible issues?
> > 
> > Thanks
> > 
> > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  
> > Users mailing list  
> > Users(a)lists.djigzo.com  
> > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users)
> 
> --  
> CipherMail email encryption
> 
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> secure webmail pull.
> 
> > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)**
> >
> > Easy to use server-side email encryption for automatic encryption and digital signing of email.
> 
> Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail)