# Back-end is not running or not yet fully started up **URL:** \ **Category:** Gateway\ **Created:** [November 23, 2015, 9:10am UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/475 "2015-11-23T09:10:29Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Samuel\_Greiner](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@Samuel\_Greiner](https://community.ciphermail.com/u/Samuel_Greiner)\ **Post date:** [November 23, 2015, 9:10am UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/475/1 "2015-11-23T09:10:29Z")
Hey there, I installed ciphermail on CentOS following the quick install guide step-by-step. Now when I try to access the Web GUI and login I get the error: Back-end is not running or not yet fully started up I don't really know what exactly that means and a look in the djigzo.log is more confusing for me. I attach parts of the djigzo.log, maybe someone has an idea of what's wrong. Thank you very much, Samuel Greiner [djigzo.log](https://community.ciphermail.com/uploads/short-url/ym08OsCJ6vv80zkntHghHnyQh5O.log) (177 KB) ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [November 23, 2015, 9:16am UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/475/2 "2015-11-23T09:16:26Z")
> Hey there, > > I installed ciphermail on CentOS following the quick install guide > step-by-step. Now when I try to access the Web GUI and login I get the > error: > Back-end is not running or not yet fully started up > > I don't really know what exactly that means and a look in the > djigzo.log is more confusing for me. > I attach parts of the djigzo.log, maybe someone has an idea of what's > wrong. It looks like the back-end is not allowed to access the Postgres server. > From the logs: "org.postgresql.util.PSQLException: FATAL: kein pg\_hba.conf-Eintrag fur Host 192.168.1.254, Benutzer djigzo, Datenbank djigzo, SSL aus" You should check the Postgres config file pg\_hba.conf to make sure that the back-end is allowed to access the Postgres server On a typical setup, the config file should have a line similar to: host all all 127.0.0.1/32 md5 Kind regards, Martijn Brinkers > **···** > > On 11/23/2015 10:10 AM, Samuel Greiner wrote: > > -- > CipherMail email encryption > > Email encryption with support for S/MIME, OpenPGP, PDF encryption and > secure webmail pull. > > > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)** > > > > Easy to use server-side email encryption for automatic encryption and digital signing of email. > > Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail) > > -- > CipherMail email encryption > > Email encryption with support for S/MIME, OpenPGP, PDF encryption and > secure webmail pull. > > > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)** > > > > Easy to use server-side email encryption for automatic encryption and digital signing of email. > > Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail) ---
**Author:** ![Samuel\_Greiner](https://avatars.discourse-cdn.com/v4/letter/s/a3d4f5/32.png) [@Samuel\_Greiner](https://community.ciphermail.com/u/Samuel_Greiner)\ **Post date:** [November 23, 2015, 3:53pm UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/475/3 "2015-11-23T15:53:05Z")
Hello, exactly that line is written at the end of my php\_hba.conf host all all 127.0.0.1/32 md5 Best regards, Samuel > **···** > > Am 23.11.2015 um 10:16 schrieb Martijn Brinkers: > > > On 11/23/2015 10:10 AM, Samuel Greiner wrote: > > > > > Hey there, > > > > > > I installed ciphermail on CentOS following the quick install > > > guide step-by-step. Now when I try to access the Web GUI and > > > login I get the error: Back-end is not running or not yet fully > > > started up > > > > > > I don't really know what exactly that means and a look in the > > > djigzo.log is more confusing for me. I attach parts of the > > > djigzo.log, maybe someone has an idea of what's wrong. > > > > It looks like the back-end is not allowed to access the Postgres > > server. > > > > From the logs: > > > > "org.postgresql.util.PSQLException: FATAL: kein pg\_hba.conf-Eintrag > > fur Host 192.168.1.254, Benutzer djigzo, Datenbank djigzo, SSL > > aus" > > > > You should check the Postgres config file pg\_hba.conf to make sure > > that the back-end is allowed to access the Postgres server > > > > On a typical setup, the config file should have a line similar to: > > > > host all all 127.0.0.1/32 > > md5 > > > > Kind regards, > > > > Martijn Brinkers ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [November 23, 2015, 4:00pm UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/475/4 "2015-11-23T16:00:58Z")
> exactly that line is written at the end of my php\_hba.conf > > host all all 127.0.0.1/32 md5 Is the Postgres database running on the same server as the gateway? What is the output of the following command: ip a Kind regards, Martijn Brinkers > **···** > > On 11/23/2015 04:53 PM, Samuel Greiner wrote: > > > Am 23.11.2015 um 10:16 schrieb Martijn Brinkers: > > > > > On 11/23/2015 10:10 AM, Samuel Greiner wrote: > > > > > > > Hey there, > > > > > > > > I installed ciphermail on CentOS following the quick install > > > > guide step-by-step. Now when I try to access the Web GUI and > > > > login I get the error: Back-end is not running or not yet fully > > > > started up > > > > > > > > I don't really know what exactly that means and a look in the > > > > djigzo.log is more confusing for me. I attach parts of the > > > > djigzo.log, maybe someone has an idea of what's wrong. > > > > > It looks like the back-end is not allowed to access the Postgres > > > server. > > > > > From the logs: > > > > > "org.postgresql.util.PSQLException: FATAL: kein pg\_hba.conf-Eintrag > > > fur Host 192.168.1.254, Benutzer djigzo, Datenbank djigzo, SSL > > > aus" > > > > > You should check the Postgres config file pg\_hba.conf to make sure > > > that the back-end is allowed to access the Postgres server > > > > > On a typical setup, the config file should have a line similar to: > > > > > host all all 127.0.0.1/32 > > > md5 > > > > > Kind regards, > > > > > Martijn Brinkers > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > Users mailing list > > Users(a)lists.djigzo.com > > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users) > > -- > CipherMail email encryption > > Email encryption with support for S/MIME, OpenPGP, PDF encryption and > secure webmail pull. > > > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)** > > > > Easy to use server-side email encryption for automatic encryption and digital signing of email. > > Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail) > > -- > CipherMail email encryption > > Email encryption with support for S/MIME, OpenPGP, PDF encryption and > secure webmail pull. > > > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)** > > > > Easy to use server-side email encryption for automatic encryption and digital signing of email. > > Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail) ---
**Author:** ![Samuel\_Greiner1](https://avatars.discourse-cdn.com/v4/letter/s/df788c/32.png) [@Samuel\_Greiner1](https://community.ciphermail.com/u/Samuel_Greiner1)\ **Post date:** [November 23, 2015, 4:05pm UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/475/5 "2015-11-23T16:05:12Z")
Yes they are runngin on the same machine. Output of ip a: 1: lo: \ mtu 65536 qdisc noqueue state UNKNOWN     link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00     inet 127.0.0.1/8 scope host lo        valid\_lft forever preferred\_lft forever     inet6 ::1/128 scope host        valid\_lft forever preferred\_lft forever 2: eno1: \ mtu 1500 qdisc mq state UP qlen 1000     link/ether a0:48:1c:b8:96:50 brd ff:ff:ff:ff:ff:ff     inet 192.168.1.254/24 brd 192.168.1.255 scope global eno1        valid\_lft forever preferred\_lft forever     inet6 fe80::a248:1cff:feb8:9650/64 scope link        valid\_lft forever preferred\_lft forever 3: eno2: \ mtu 1500 qdisc mq state UP qlen 1000     link/ether a0:48:1c:b8:96:51 brd ff:ff:ff:ff:ff:ff     inet 192.168.0.99/24 brd 192.168.0.255 scope global eno2        valid\_lft forever preferred\_lft forever     inet6 fe80::a248:1cff:feb8:9651/64 scope link        valid\_lft forever preferred\_lft forever Thanks and best regards, Samuel > **···** > > Am 23.11.2015 um 17:00 schrieb Martijn Brinkers: > > > On 11/23/2015 04:53 PM, Samuel Greiner wrote: > > > > > exactly that line is written at the end of my php\_hba.conf > > > > > > host all all 127.0.0.1/32 > > > md5 > > > > Is the Postgres database running on the same server as the > > gateway? > > > > What is the output of the following command: > > > > ip a > > > > Kind regards, > > > > Martijn Brinkers > > > > > Am 23.11.2015 um 10:16 schrieb Martijn Brinkers: > > > > > > > On 11/23/2015 10:10 AM, Samuel Greiner wrote: > > > > > > > > > Hey there, > > > > > > > > > > I installed ciphermail on CentOS following the quick install > > > > > guide step-by-step. Now when I try to access the Web GUI and > > > > > login I get the error: Back-end is not running or not yet > > > > > fully started up > > > > > > > > > > I don't really know what exactly that means and a look in the > > > > > djigzo.log is more confusing for me. I attach parts of the > > > > > djigzo.log, maybe someone has an idea of what's wrong. > > > > > > > It looks like the back-end is not allowed to access the > > > > Postgres server. > > > > > > > From the logs: > > > > > > > "org.postgresql.util.PSQLException: FATAL: kein > > > > pg\_hba.conf-Eintrag fur Host 192.168.1.254, Benutzer djigzo, > > > > Datenbank djigzo, SSL aus" > > > > > > > You should check the Postgres config file pg\_hba.conf to make > > > > sure that the back-end is allowed to access the Postgres > > > > server > > > > > > > On a typical setup, the config file should have a line similar > > > > to: > > > > > > > host all all 127.0.0.1/32 md5 > > > > > > > Kind regards, > > > > > > > Martijn Brinkers > > > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Users mailing > > > list Users(a)lists.djigzo.com > > > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users) > > - -- > Tolle Zusammenstellung (überwachungs)freier Dienste: > [https://prism-break.org/#de](https://prism-break.org/#de) ---
**Author:** ![martijn](https://dub1.discourse-cdn.com/flex017/user_avatar/community.ciphermail.com/martijn/32/127_2.png) [@martijn](https://community.ciphermail.com/u/martijn)\ **Post date:** [November 23, 2015, 4:22pm UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/475/6 "2015-11-23T16:22:47Z")
> Yes they are runngin on the same machine. > > Output of ip a: > 1: lo: \ mtu 65536 qdisc noqueue state UNKNOWN >     link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 >     inet 127.0.0.1/8 scope host lo >        valid\_lft forever preferred\_lft forever >     inet6 ::1/128 scope host >        valid\_lft forever preferred\_lft forever > 2: eno1: \ mtu 1500 qdisc mq state UP > qlen 1000 >     link/ether a0:48:1c:b8:96:50 brd ff:ff:ff:ff:ff:ff >     inet 192.168.1.254/24 brd 192.168.1.255 scope global eno1 >        valid\_lft forever preferred\_lft forever >     inet6 fe80::a248:1cff:feb8:9650/64 scope link >        valid\_lft forever preferred\_lft forever > 3: eno2: \ mtu 1500 qdisc mq state UP > qlen 1000 >     link/ether a0:48:1c:b8:96:51 brd ff:ff:ff:ff:ff:ff >     inet 192.168.0.99/24 brd 192.168.0.255 scope global eno2 >        valid\_lft forever preferred\_lft forever >     inet6 fe80::a248:1cff:feb8:9651/64 scope link >        valid\_lft forever preferred\_lft forever According to the log, it seems that the connection to Postgres is coming from 192.168.1.254 and not from 127.0.0.1 (localhost). Not sure why this happens. Can you try to add the following line to pg\_hba.conf to see whether this works? : host all all 192.168.1.254/32 md5 Kind regards, Martijn Brinkers > **···** > > On 11/23/2015 05:05 PM, Samuel Greiner wrote: > > > Am 23.11.2015 um 17:00 schrieb Martijn Brinkers: > > > > > On 11/23/2015 04:53 PM, Samuel Greiner wrote: > > > > > > > exactly that line is written at the end of my php\_hba.conf > > > > > > > > host all all 127.0.0.1/32 > > > > md5 > > > > > Is the Postgres database running on the same server as the > > > gateway? > > > > > What is the output of the following command: > > > > > ip a > > > > > Kind regards, > > > > > Martijn Brinkers > > > > > > Am 23.11.2015 um 10:16 schrieb Martijn Brinkers: > > > > > > > > > On 11/23/2015 10:10 AM, Samuel Greiner wrote: > > > > > > > > > > > Hey there, > > > > > > > > > > > > I installed ciphermail on CentOS following the quick install > > > > > > guide step-by-step. Now when I try to access the Web GUI and > > > > > > login I get the error: Back-end is not running or not yet > > > > > > fully started up > > > > > > > > > > > > I don't really know what exactly that means and a look in the > > > > > > djigzo.log is more confusing for me. I attach parts of the > > > > > > djigzo.log, maybe someone has an idea of what's wrong. > > > > > > > > > It looks like the back-end is not allowed to access the > > > > > Postgres server. > > > > > > > > > From the logs: > > > > > > > > > "org.postgresql.util.PSQLException: FATAL: kein > > > > > pg\_hba.conf-Eintrag fur Host 192.168.1.254, Benutzer djigzo, > > > > > Datenbank djigzo, SSL aus" > > > > > > > > > You should check the Postgres config file pg\_hba.conf to make > > > > > sure that the back-end is allowed to access the Postgres > > > > > server > > > > > > > > > On a typical setup, the config file should have a line similar > > > > > to: > > > > > > > > > host all all 127.0.0.1/32 md5 > > > > > > > > > Kind regards, > > > > > > > > > Martijn Brinkers > > > > > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Users mailing > > > > list Users(a)lists.djigzo.com > > > > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users) > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ > > Users mailing list > > Users(a)lists.djigzo.com > > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users) > > -- > CipherMail email encryption > > Email encryption with support for S/MIME, OpenPGP, PDF encryption and > secure webmail pull. > > > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)** > > > > Easy to use server-side email encryption for automatic encryption and digital signing of email. > > Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail) > > -- > CipherMail email encryption > > Email encryption with support for S/MIME, OpenPGP, PDF encryption and > secure webmail pull. > > > **[CipherMail email encryption and digital signatures](https://www.ciphermail.com)** > > > > Easy to use server-side email encryption for automatic encryption and digital signing of email. > > Twitter: [http://twitter.com/CipherMail](http://twitter.com/CipherMail) ---
**Author:** ![Samuel\_Greiner1](https://avatars.discourse-cdn.com/v4/letter/s/df788c/32.png) [@Samuel\_Greiner1](https://community.ciphermail.com/u/Samuel_Greiner1)\ **Post date:** [November 23, 2015, 4:33pm UTC](https://community.ciphermail.com/t/back-end-is-not-running-or-not-yet-fully-started-up/475/7 "2015-11-23T16:33:19Z")
Thanks a lot Martin! It's working now. Best wishes, Samuel > **···** > > Am 23.11.2015 um 17:22 schrieb Martijn Brinkers: > > > On 11/23/2015 05:05 PM, Samuel Greiner wrote: > > > > > Yes they are runngin on the same machine. > > > > > > Output of ip a: 1: lo: \ mtu 65536 qdisc > > > noqueue state UNKNOWN link/loopback 00:00:00:00:00:00 brd > > > 00:00:00:00:00:00 inet 127.0.0.1/8 scope host lo valid\_lft > > > forever preferred\_lft forever inet6 ::1/128 scope host valid\_lft > > > forever preferred\_lft forever 2: eno1: > > > \ mtu 1500 qdisc mq state UP qlen > > > 1000 link/ether a0:48:1c:b8:96:50 brd ff:ff:ff:ff:ff:ff inet > > > 192.168.1.254/24 brd 192.168.1.255 scope global eno1 valid\_lft > > > forever preferred\_lft forever inet6 fe80::a248:1cff:feb8:9650/64 > > > scope link valid\_lft forever preferred\_lft forever 3: eno2: > > > \ mtu 1500 qdisc mq state UP qlen > > > 1000 link/ether a0:48:1c:b8:96:51 brd ff:ff:ff:ff:ff:ff inet > > > 192.168.0.99/24 brd 192.168.0.255 scope global eno2 valid\_lft > > > forever preferred\_lft forever inet6 fe80::a248:1cff:feb8:9651/64 > > > scope link valid\_lft forever preferred\_lft forever > > > > According to the log, it seems that the connection to Postgres is > > coming from 192.168.1.254 and not from 127.0.0.1 (localhost). Not > > sure why this happens. > > > > Can you try to add the following line to pg\_hba.conf to see whether > > this works? : > > > > host all all 192.168.1.254/32 > > md5 > > > > Kind regards, > > > > Martijn Brinkers > > > > > Am 23.11.2015 um 17:00 schrieb Martijn Brinkers: > > > > > > > On 11/23/2015 04:53 PM, Samuel Greiner wrote: > > > > > > > > > exactly that line is written at the end of my php\_hba.conf > > > > > > > > > > host all all 127.0.0.1/32 md5 > > > > > > > Is the Postgres database running on the same server as the > > > > gateway? > > > > > > > What is the output of the following command: > > > > > > > ip a > > > > > > > Kind regards, > > > > > > > Martijn Brinkers > > > > > > > > Am 23.11.2015 um 10:16 schrieb Martijn Brinkers: > > > > > > > > > > > On 11/23/2015 10:10 AM, Samuel Greiner wrote: > > > > > > > > > > > > > Hey there, > > > > > > > > > > > > > > I installed ciphermail on CentOS following the quick > > > > > > > install guide step-by-step. Now when I try to access the > > > > > > > Web GUI and login I get the error: Back-end is not > > > > > > > running or not yet fully started up > > > > > > > > > > > > > > I don't really know what exactly that means and a look in > > > > > > > the djigzo.log is more confusing for me. I attach parts > > > > > > > of the djigzo.log, maybe someone has an idea of what's > > > > > > > wrong. > > > > > > > > > > > It looks like the back-end is not allowed to access the > > > > > > Postgres server. > > > > > > > > > > > From the logs: > > > > > > > > > > > "org.postgresql.util.PSQLException: FATAL: kein > > > > > > pg\_hba.conf-Eintrag fur Host 192.168.1.254, Benutzer > > > > > > djigzo, Datenbank djigzo, SSL aus" > > > > > > > > > > > You should check the Postgres config file pg\_hba.conf to > > > > > > make sure that the back-end is allowed to access the > > > > > > Postgres server > > > > > > > > > > > On a typical setup, the config file should have a line > > > > > > similar to: > > > > > > > > > > > host all all 127.0.0.1/32 md5 > > > > > > > > > > > Kind regards, > > > > > > > > > > > Martijn Brinkers > > > > > > > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Users > > > > > mailing list Users(a)lists.djigzo.com > > > > > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users) > > > > > > \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Users mailing > > > list Users(a)lists.djigzo.com > > > [https://lists.djigzo.com/lists/listinfo/users](https://lists.djigzo.com/lists/listinfo/users) > > - -- > Tolle Zusammenstellung (überwachungs)freier Dienste: > [https://prism-break.org/#de](https://prism-break.org/#de)